Open to opportunities

Ndumbe Lizbenson

@ndumbelizbenson

Message

Proactive multilingual professional specializing in client support and operations.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

As a proactive and multilingual professional, I excel in client-facing service and support, with a strong foundation in remote operations. My experience as a Virtual Assistant and Client Support specialist at Premium.chat has equipped me with the skills to manage client accounts effectively, ensuring seamless onboarding and follow-up experiences. I take pride in maintaining high client satisfaction by anticipating needs and resolving issues proactively.

Previously, I worked as a Sales & Client Coordinator at NBC Fashion Store, where I built strong customer relationships and provided in-store service support. My role involved assisting clients with product selection and maintaining accurate sales logs, which honed my ability to manage workflows efficiently. Additionally, my volunteer experience with Samaritan's Purse allowed me to support community outreach initiatives while managing donor communications and project updates.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant & Client Support

Current

Premium.chat

Jan 2024 - Present (1 year 8 months)

Managed client accounts, scheduled calls, and ensured seamless onboarding and follow-up experiences. Created reports based on user feedback to assist business decisions.

Onboarding Customer Relationship Management Data Analysis Scheduling Reporting Customer Satisfaction Remote Collaboration

Sales & Client Coordinator

NBC Fashion Store

Jan 2022 - Jan 2024 (2 years)

Assisted walk-in clients, advised on product selection, and built strong customer relationships. Maintained accurate sales logs and assisted with end-of-day reconciliation.

Sales Customer Service Product Selection Relationship Building Data Entry Reconciliations

Admin & Customer Support

Samaritan's Purse

Jan 2021 - Jan 2022 (1 year)

Assisted in tracking project updates, managing donor communications, and maintaining organized records. Supported initiatives aimed at community outreach and partner retention.

Project Tracking Record keeping Community Outreach Administrative Support Data Management

Education

Degrees, certifications, and relevant coursework

IUGET Bonamoussadi

Diploma, Management

Completed a comprehensive diploma program in Management, gaining foundational knowledge in business administration and organizational leadership. Developed skills in strategic planning, resource allocation, and operational efficiency.

ALX Africa

Certificate, Virtual Assistant

Obtained a Virtual Assistant Certificate from ALX Africa, focusing on essential skills for remote administrative support. The program covered various aspects of virtual assistance, including task management, communication, and client handling.

Self-paced (Ongoing)

Training Certificate, CRM & SaaS Tools

Engaged in self-paced training for CRM & SaaS Tools, continuously enhancing proficiency in customer relationship management systems and software-as-a-service applications. This ongoing training ensures up-to-date knowledge of industry-standard tools.