Vanessa Ibe
@vanessaibe
Customer support and virtual assistant focused on reliable remote service and clear communication.
ZimbabweWhat I'm looking for
I’m a reliable, customer-focused professional with hands-on experience in customer service, sales support, clerical tasks, and small business management. I handle inquiries and complaints professionally, staying organized and self-motivated in remote and online roles.
In my current role as a Small Business Owner (Remote/On-site), I manage daily operations including customer communication, order handling, record keeping, and basic transactions. I also organize schedules, tasks, and follow-ups, bringing a strong work ethic and time management to every interaction.
Before that, I worked as a Sales Assistant/ Retail Assistant, Store Clerk, and Cashier—supporting customers with product questions, handling complaints calmly, and maintaining accurate daily records. I’m comfortable using computers, email, and social media platforms to support clients and deliver quality service.
Experience
Work history, roles, and key accomplishments
Small Business Owner
Self-Employed
Jan 2024 - Present (2 years 5 months)
Managed daily business operations including customer communication, order handling, and basic recordkeeping. Organized schedules, tasks, and follow-ups while providing reliable remote/on-site customer service.
Sales Assistant
Cy Goods
Feb 2013 - Dec 2013 (10 months)
Provided customer service to walk-in clients and assisted with product selection while supporting daily sales activities. Performed basic recordkeeping, clerical tasks, and store operations including stock organization.
Store Clerk
Kingstar Cellular
Jan 2011 - Jan 2012 (1 year)
Assisted customers with product inquiries and basic troubleshooting, handling complaints calmly and professionally. Supported daily store operations by maintaining organized records and assisting with inventory-related tasks.
Cashier
Noble Hair Products
Jan 2008 - Jan 2010 (2 years)
Processed cash payments accurately, assisted customers with purchases, and answered basic product inquiries. Maintained daily transaction records and delivered friendly, professional customer service.
Education
Degrees, certifications, and relevant coursework
Receptionist Certificate
Receptionist Certificate, Reception
2020 -
Receptionist certificate program started in 2020 (end year not specified).
Secondary Education
O-Level, General Education (O-Level)
1999 - 2002
O-Level studies from 1999 to 2002 including History (A), English Language (C), English Literature (C), Geography (C), French (C), Biology (C), and Chemistry (C).
Pearsons
LCCI Certificate in Business English, Business English
2016 -
LCCI Certificate in Business English from Pearsons beginning in 2016 (end year not specified).
Secondary Education
A-Level, General Education (A-Level)
2003 - 2004
A-Level studies from 2003 to 2004 in Management of Business (E) and History (E).
Pearsons
LCCI Certificate in Business Administration, Business Administration
2016 -
LCCI Certificate in Business Administration from Pearsons beginning in 2016 (end year not specified).
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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