Open to opportunities

Tabish Ali

@tabishali1

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Customer Service Associate skilled in CRM support, de-escalation, and resolving order, delivery, and returns issues.

India

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What I'm looking for

I’m looking to rejoin a dynamic team where I can keep growing. I want to use my customer support, CRM, and de-escalation skills to resolve issues quickly, support customers confidently, and contribute meaningfully.

I’m a Customer Service Associate with over 1 years of experience handling customer queries, delivering effective resolutions, and supporting team performance in high-pressure environments. I’m skilled in CRM tools, communication, and conflict resolution, and I’ve successfully de-escalated frustrated callers—retaining 90% of at-risk accounts through empathetic problem-solving.

After a brief professional pause for personal reasons, I’m now fully ready to rejoin a dynamic team where I can continue growing and contributing meaningfully. Alongside customer service, I’ve supported operations through data tracking, collaborated with technical teams for resolution follow-ups, and handled student data and parent communications as a Counselor, with additional hands-on exposure through my Graduate Apprentice experience at BHEL.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Teleperformance (Flipkart)

Mar 2025 - Mar 2026 (1 year)

Resolved customer inquiries daily via calls, email, and live chat while de-escalating high-pressure interactions. Retained 90% of at-risk accounts through empathetic problem-solving.

Customer Escalation Conflict Resolution CRM Tools Customer Retention Communication Skills Team Collaboration

Business Associate

Illuminati

Jan 2020 - Feb 2020 (1 month)

Handled basic client communications and supported operations with data tracking. Completed responsibilities briefly before a planned professional pause.

Client Communication Data Tracking Operations & Support Data Entry Interpersonal Skills Team Collaboration

Customer Service Associate

Amazon (Vendor)

Jul 2019 - Sep 2019 (2 months)

Resolved customer queries related to orders, returns, and delivery issues. Consistently met customer satisfaction targets while providing timely support.

Customer Support Communication Skills CRM Tools Conflict Resolution Customer Satisfaction

Customer Service Associate

Intelenet Global Services Pvt. Ltd.

Jul 2018 - Sep 2018 (2 months)

Managed inbound customer calls and logged complaints efficiently. Coordinated with technical teams to ensure follow-up and resolution.

Inbound Calls Customer Support CRM Tools Communication Skills

Student Counselor

Pahal Institute

Jan 2018 - Jun 2018 (5 months)

Guided students on course selection and entrance exam preparation. Handled student data and managed parent communications to support enrollment and progress.

Data Management Admissions Support Communication Skills Customer Service Team Collaboration