Open to opportunities

Keerthana Rajendiran

@keerthanarajendiran

Message

Dedicated customer service associate with strong problem-solving skills.

India

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated and hardworking customer service associate with a strong commitment to providing exceptional support. My experience at Indiamart Intermesh Private Limited allowed me to hone my skills in resolving customer inquiries and complaints efficiently, ensuring satisfaction and fostering positive relationships. I thrive in collaborative environments, working closely with cross-functional teams to enhance processes and improve the overall customer experience.

In my recent role at Jindalx, I supported Zomato delivery partners, demonstrating my adaptability and communication skills in high-pressure situations. I have a proven track record of maintaining composure while addressing challenges, which has earned me recognition for my ability to manage difficult conversations. My internship experiences in forensic science have further developed my analytical skills, providing me with a unique perspective on problem-solving and attention to detail.

Experience

Work history, roles, and key accomplishments

Customer Service Assistant

Lycatel

Jun 2024 - Sep 2024 (3 months)

Employed as a customer service assistant, I handled calls for customers in the USA and Australia, addressing inquiries related to Lyca SIM cards and providing technical assistance as needed.

Customer Service Technical Support Communication Problem Solving Multitasking Time Management

System Management

PND Chits Pvt Ltd

Mar 2024 - May 2024 (2 months)

Responsible for entering customer information into a system and tracking payments. I utilized Microsoft Office and Excel to manage data efficiently while proposing innovative ideas for the finance industry.

Data Entry Microsoft Excel Systems Management Problem Solving Innovation Time Management

Customer Service Associate

Jindalx

Oct 2023 - Jan 2024 (3 months)

In my role, I supported Zomato delivery partners in managing challenges with patrons and restaurants, effectively calming situations and resolving issues to ensure smooth operations.

Customer Support Communication Conflict Resolution Problem Solving Teamwork

Customer Service Associate

Indiamart Intermesh Private Limited

Jun 2023 - Sep 2023 (3 months)

As a Customer Service Associate, I provided top-notch support to clients across India, handling inquiries, resolving complaints, and ensuring customer satisfaction. I collaborated with cross-functional teams to improve processes and enhance the overall customer experience.

Customer Service Problem Solving Communication Teamwork MS Office Leadership Conflict Resolution Process Improvement

Education

Degrees, certifications, and relevant coursework

Dhanalakshmi Srinivasan College of Arts and Science for Women's

Bachelor of Science, Forensic Science

2020 - 2023

Grade: 8.1

Activities and societies: Internships at Ariyalur Police Station and Perambalur SP office, learning about postmortems, case filing, and fingerprint analysis.

Pursued a Bachelor of Science in Forensic Science, achieving a CGPA of 8.1. Gained knowledge about various types of homicides and cybercrimes, and completed internships that provided practical experience in forensic investigations.