Open to opportunities

Nidhi Velayudhan

@nidhivelayudhan

Message

Customer-focused support professional with 2+ years resolving issues across voice, chat, and email.

India

Message

What I'm looking for

I am seeking a customer-centric role where I can apply technical troubleshooting, escalation management, and cross-functional collaboration to improve customer satisfaction and operational outcomes.

I am a motivated customer support professional with over two years of experience delivering high-quality service across voice, chat, and email channels.

I have proven expertise in ticket handling, remote diagnostics, escalation management, and creating knowledge base content to improve team efficiency.

I collaborate closely with product, engineering, claims, underwriting, and finance teams to drive timely case resolution and maintain SLA compliance.

I seek to contribute to a customer-centric organization that values service excellence, continuous improvement, and cross-functional teamwork.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Infoblox Software Pvt Ltd

Aug 2024 - Jan 2025 (5 months)

Delivered multi-channel support (phone, email, chat), diagnosed and resolved product/system issues, and collaborated with product and engineering teams to close escalations while maintaining knowledge base articles.

Customer Support Ticketing Systems Escalation Management CRM Troubleshooting Cross Functional Collaboration

Customer Associate

Allianz Services India Pvt Ltd

Jul 2022 - Jul 2024 (2 years)

Handled policy inquiries, renewals, cancellations and complaints, ensured regulatory-compliant documentation and CRM accuracy, and collaborated with claims, underwriting, and finance to meet SLAs.

CRM Regulatory Compliance SLA Management Data Entry