Sym User
@symuser
Dedicated customer service specialist with strong communication skills.
What I'm looking for
I am a dedicated customer service specialist with a proven track record in high-volume call environments. Currently, I serve as a Lateness Alerts Sr. Specialist at HopSkipDrive, where I manage safety alerts and incidents for a tech startup focused on providing transportation solutions to marginalized communities. My role involves handling 80-100 calls daily, ensuring that clients receive timely and accurate information regarding their transportation needs.
Throughout my career, I have demonstrated adaptability and leadership, earning a promotion to Senior Specialist within nine months of joining HopSkipDrive. I take pride in maintaining a high customer satisfaction score and have contributed to the hiring process of over 30 new employees. My experience also includes roles in sales and customer service, where I consistently exceeded performance expectations and contributed to company growth.
Experience
Work history, roles, and key accomplishments
Lateness Alerts Sr. Specialist
HopSkipDrive
Apr 2024 - Present (1 year 3 months)
Supported a growing startup tech company facilitating transportation for marginalized youth and the elderly across 15 states. Managed proactive safety and lateness alerts, including collisions, extreme trip delays, and user behavior.
Seasonal Front End Team Member
Total Wine & More
Dec 2023 - Feb 2024 (2 months)
Operated as a temporary cashier, handling various transactions including cash, credit, and checks. Provided recommendations and made sales by sampling inventory and answering customer questions with product knowledge.
Licensed Medicare Specialist
TTEC
Jul 2023 - Dec 2023 (5 months)
Worked as a Licensed Medicare Specialist after obtaining a Life and Health Insurance license. Handled high volumes of inbound calls and made outbound calls to prospective customers during open enrollment.
Sales Executive
Clearlink LLC
Oct 2022 - May 2023 (7 months)
Managed a high volume of inbound calls and consistently exceeded sales expectations for technology products. Maintained an above-average customer retention and success rate.
Bookseller
Half Price Books
Jun 2022 - Oct 2022 (4 months)
Performed duties as a temporary cashier, handling cash, credit, and check transactions. Managed packaging orders for shipment and notified customers of order arrivals.
Education
Degrees, certifications, and relevant coursework
University of Houston
Bachelor's, Undisclosed
Currently pursuing a Bachelor's degree at the University of Houston. This program focuses on a comprehensive curriculum designed to provide a strong academic foundation.
Houston Community College
Associate's, Undisclosed
Completed an Associate's degree at Houston Community College. The curriculum provided foundational knowledge and skills relevant to further academic pursuits.
Challenge Early College
High School Diploma, General Studies
Graduated with a High School Diploma from Challenge Early College. The program prepared students for higher education and provided a strong academic background.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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