Sym User - Lateness Alerts Sr. Specialist - HopSkipDrive | Himalayas
Sym UserSU
Open to opportunities

Sym User

@symuser

Dedicated customer service specialist with strong communication skills.

United States
Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a dedicated customer service specialist with a proven track record in high-volume call environments. Currently, I serve as a Lateness Alerts Sr. Specialist at HopSkipDrive, where I manage safety alerts and incidents for a tech startup focused on providing transportation solutions to marginalized communities. My role involves handling 80-100 calls daily, ensuring that clients receive timely and accurate information regarding their transportation needs.

Throughout my career, I have demonstrated adaptability and leadership, earning a promotion to Senior Specialist within nine months of joining HopSkipDrive. I take pride in maintaining a high customer satisfaction score and have contributed to the hiring process of over 30 new employees. My experience also includes roles in sales and customer service, where I consistently exceeded performance expectations and contributed to company growth.

Experience

Work history, roles, and key accomplishments

TM

Seasonal Front End Team Member

Total Wine & More

Dec 2023 - Feb 2024 (2 months)

Operated as a temporary cashier, handling various transactions including cash, credit, and checks. Provided recommendations and made sales by sampling inventory and answering customer questions with product knowledge.

HB

Bookseller

Half Price Books

Jun 2022 - Oct 2022 (4 months)

Performed duties as a temporary cashier, handling cash, credit, and check transactions. Managed packaging orders for shipment and notified customers of order arrivals.

Education

Degrees, certifications, and relevant coursework

University of Houston logoUH

University of Houston

Bachelor's, Undisclosed

Currently pursuing a Bachelor's degree at the University of Houston. This program focuses on a comprehensive curriculum designed to provide a strong academic foundation.

Houston Community College logoHC

Houston Community College

Associate's, Undisclosed

Completed an Associate's degree at Houston Community College. The curriculum provided foundational knowledge and skills relevant to further academic pursuits.

CC

Challenge Early College

High School Diploma, General Studies

Graduated with a High School Diploma from Challenge Early College. The program prepared students for higher education and provided a strong academic background.

Tech stack

Software and tools used professionally

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