AJAlison Joyner
@alisonjoyner
Customer service specialist with expertise in recruiting and onboarding.
United StatesWhat I'm looking for
I am a dedicated Customer Service Specialist and Recruiting Onboarding Coordinator with over a decade of experience in management and human resources. My comprehensive understanding of employment and labor law allows me to optimize client satisfaction and team efficiency. I am passionate about community service and committed to fostering a supportive work environment while driving business success through strategic recruiting and onboarding processes.
Throughout my career, I have developed tailored benefit packages for members, ensuring compliance with HIPAA and enhancing member offerings. My experience includes coordinating hiring for CDL drivers, streamlining recruitment processes, and implementing cost-saving strategies in benefit plans. I pride myself on my ability to analyze data and trends to improve operational efficiency and employee satisfaction.
With a strong background in customer service and a focus on client needs, I have consistently achieved high levels of satisfaction and retention. I am eager to bring my skills in communication, organization, and problem-solving to a new role where I can continue to make a positive impact.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
AMBA
Jul 2024 - Aug 2024 (1 month)
Developed benefit packages for members while ensuring compliance with HIPAA. Analyzed member data to design tailored benefit packages, safeguarding member data and adhering to privacy regulations.
Recruiting Coordinator
Recruiting US
Feb 2022 - Sep 2023 (1 year 7 months)
Coordinated hiring for CDL-A drivers and yard jockeys, enhancing team efficiency and managing driver recruitment to ensure compliance and optimal staffing levels nationwide.
Life Insurance Agent
American Income Life AO
Feb 2023 - Mar 2023 (1 month)
Obtained NC Insurance License and developed knowledge of insurance regulations and compliance. Enhanced problem-solving skills through rigorous exam preparation.
Sole Proprietor
Garage Banned Woodworking
Nov 2019 - Oct 2020 (11 months)
Managed client relations and bookkeeping while overseeing product inventory and contributing to live edge piece creation, driving business growth and customer satisfaction.
Guest Experience Expert
Red Lobster
Apr 2016 - Nov 2016 (7 months)
Enhanced guest satisfaction by swiftly addressing concerns and coordinating team efforts, managing front and back of house tasks to ensure seamless operations.
Call Center Representative
One Claim Solution
Jan 2016 - Aug 2016 (7 months)
Managed high call volumes for cellphone insurance claims, ensuring efficient resolution and contributing to improved customer satisfaction with prompt claim handling.
Home Health Aide
Fleet Landing
Apr 2014 - Sep 2015 (1 year 5 months)
Delivered exceptional in-home care to elderly clients, following personalized care plans and collaborating with families to optimize care strategies and outcomes.
Education
Degrees, certifications, and relevant coursework
North Carolina Insurance Producer
Certification, Insurance
2023 - 2024
Pursuing certification in Life, Health, and Accident insurance, focusing on compliance with state regulations and effective client service.
UFUniversity of North Florida
Bachelor's degree, Health Education
2000 - 2007
Completed a Bachelor's degree in Health Education, focusing on the principles of health promotion and disease prevention. Developed skills in health communication, program planning, and community health assessment.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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