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Syed Khalid

@syedkhalid1

Travel technology project manager at ITL World, delivering Trexedia and Amadeus integrations for the Flamingo platform.

At ITL World, I deliver Trexedia and Amadeus API/GDS integrations for the Flamingo platform, taking projects from data mapping and configuration through UAT, production and ongoing support.

I take client accounts from onboarding to go-live, coordinating configuration, testing, defect resolution and launch readiness. I also drive enhancements across travel workflows and prepare documentation and training materials for adoption.

At FCM Travel Solutions, I delivered the Air Asia API integration, making FCM the first TMC in Asia to integrate with the airline and go live with bookings. I also automated refund and invoicing processes, improving operational efficiency by 40%.

I led pan-India technical support for FCM’s corporate travel platforms, resolving more than 600 cases monthly. My experience also includes OBT implementations, GDS and airline integrations, UAT, and corporate travel operations.

Experience

Work history, roles, and key accomplishments

Current

Project Manager – Travel Technology

Current

ITL World

Nov 2025 - Present (11 months)

Delivered Trexedia and Amadeus API/GDS integrations for ITL World’s Flamingo platform, taking work from data mapping and configuration through UAT, production and ongoing support. Led cross-functional delivery across business, product, development, support and technology partners.

Trexedia Amadeus GDS APIs Flamingo UAT Testing Jira Project Management Root Cause Analysis Documentation SOPs Training

Deputy General Manager – Travel Technology

FCM Travel Solutions (India) Pvt. Ltd.

Jul 2020 - Nov 2025 (5 years 4 months)

Led pan-India technical support for FCM’s corporate travel platforms, resolving 600+ cases a month, including complex system issues. Managed API integrations with GDS, airlines and enterprise platforms including Phoenix, Salesforce and Concur.

Jira Phoenix Salesforce Concur FCM Booking India (Gemini)EVA Amadeus GDS APIs Technical Support Root Cause Analysis Workflow Automation Training SOPs

Deputy General Manager – Implementations & Development

FCM Travel Solutions

Jul 2018 - Jun 2020 (1 year 11 months)

Led multiple OBT implementation and integration projects for corporate clients, aligning technical readiness, configuration and business requirements. Delivered a multi-channel digital travel platform integrating Air, Hotel, Car and Finance systems.

OBT APIs Integration Project Management Data Mapping Reporting Governance AIR Hotel CARS Finance

Product Manager – Travel Technology

FCM Travel Solutions

Jun 2016 - Jun 2018 (2 years)

Led the Air Asia API integration end to end, making FCM the first TMC in Asia to integrate with the airline and go live with bookings. Automated refund and invoicing processes, improving operational efficiency by 40%.

AirAsia API OBT SSO HRMS ERP Automation Refunds Invoicing Training Adoption

Subject Matter Expert

FCM Travel Solutions

May 2015 - Jun 2016 (1 year 1 month)

Supported nationwide OBT rollouts, coordinating technology and operations teams through deployment and adoption. Led UAT for system enhancements and new feature releases, validating readiness before production launch.

OBT UAT Testing Incident Management API Schema Validation Root Cause Analysis Training

Team Leader – Operations

FCM Travel Solutions

Jun 2008 - Apr 2015 (6 years 10 months)

Supervised corporate travel operations covering bookings, policy compliance and exception handling for enterprise clients. Oversaw account onboarding and OBT setup, maintaining data accuracy, profile alignment and policy configuration.

Corporate Travel Booking Policy Compliance OBT Account Onboarding MIS Reporting Dashboarding KPIs SLA Process Automation

Senior Travel Consultant

FCM Travel Solutions

Mar 2004 - Mar 2008 (4 years)

Delivered end-to-end corporate travel operations, including air ticketing, itinerary planning, supplier coordination and client servicing. Built practical expertise in travel systems, fare auditing and GDS functionality.

Airline Ticketing itinerary planning Supplier Coordination Client Servicing GDS Airline Fare Audits