Open to opportunities

Sambhav Jain

@sambhavjain6

I lead travel operations, improving service delivery, vendor outcomes, and booking processes across cross-functional teams.

India

Message

What I'm looking for

I'm looking to lead travel operations teams where I can improve service delivery, build scalable processes, strengthen vendor partnerships, and develop new business lines.

I've led travel operations at Vacationspod and Skydealfares, guiding cross-functional teams across sales, ticketing, customer service, and marketing. During restructuring and a 40% workforce reduction, I retained 75% of client accounts and 100% of vendor partnerships.

I improve operational processes, reduce turnaround times, negotiate vendor terms, and build new revenue lines. I've launched Holidays from concept to revenue, reduced customer complaints by 50%, and bring hands-on GDS experience across Amadeus, Sabre, and Worldspan.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Vacationspod Pvt. Ltd.

Oct 2025 - Present (11 months)

Led operational continuity through a company restructuring and 40% workforce reduction, retaining 75% of client accounts and 100% of vendor partnerships. Launched a new Holidays business line, generating an average of 7 inbound queries per month and converting 10 to date.

Operations Management Change Management vendor negotiation Business Development GDS Amadeus Sabre Worldspan CRM Team Leadership

Operations Manager

Skydealfares Pvt. Ltd.

May 2023 - Sep 2025 (2 years 4 months)

Led a cross-functional team of 25 across Sales, Ticketing, Customer Service, and Marketing, with a 7-member sales unit generating an average of 275–300 bookings per quarter. Designed and implemented a quality assurance program that reduced customer complaints by 50% over 2 years.

Operations Management Team Leadership Quality Assurance Process Improvement vendor negotiation GDS Amadeus Sabre Worldspan CRM

Team Lead

Ritz Travelz Pvt. Ltd.

Apr 2022 - May 2023 (1 year 1 month)

Implemented a performance management system, incentivizing employees to exceed targets. Provided leadership and mentorship to a team of software engineers, leading to increased productivity.

Performance Management Team Leadership Mentorship vendor relationship management Process Improvement

Team Coach

Ritz Travelz Pvt. Ltd.

Sep 2019 - Mar 2022 (2 years 6 months)

Improved team morale and motivation through targeted team-building exercises and positive reinforcement. Managed team budgets and resources to ensure optimal access to necessary equipment.

Team Building Budget Management Workflow Management Motivation

Sr. Sales Executive

Ritz Travelz Pvt. Ltd.

May 2017 - Aug 2019 (2 years 3 months)

Developed and implemented comprehensive business and marketing strategies, increasing brand visibility by 50% and boosting profits. Negotiated and closed multiple large-scale deals with Fortune clients, significantly increasing revenue.

Business Strategy Marketing Strategy Sales Negotiation Revenue Growth Employee Engagement

Sales Executive

Ritz Travelz Pvt. Ltd.

Nov 2014 - Apr 2017 (2 years 5 months)

Generated new leads through networking and cold-calling techniques. Analyzed sales data to identify growth opportunities and optimize performance.

Lead Generation Cold Calling Sales Data Analysis Negotiation

Sr. Customer Care Executive

Dell International Services

Aug 2013 - Oct 2014 (1 year 2 months)

Developed presentations for senior management regarding market trends and customer requirements. Analyzed customer feedback to recommend actionable process improvements.

Customer Service Presentation Skills Data Analysis Process Improvement