Open to opportunities

Asma Sheikh

@asmasheikh

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Senior technical product specialist transforming business requirements into reliable airline solutions.

India

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What I'm looking for

I’m looking for a role where I can combine technical product ownership with business analysis—driving reliable operations, faster issue resolution, and scalable improvements—while partnering with stakeholders and coaching teams to deliver exceptional customer experiences.

I’m a Senior Technical Product Specialist with 14+ years of experience transforming strategic, visionary concepts into high-impact products by leveraging technology to drive innovation and deliver business objectives.

At Sabre TravelTechnologies (India), I lead technical product work and business analysis across the product lifecycle—gathering requirements, translating them into scalable solutions, and enabling operational readiness. I’ve supported PSS Operations (Reservations, Inventory, Ticketing, DCS) while strengthening reliability, reducing downtime, and improving system performance.

I’m known for issue resolution and incident response: I provided front-line technical support, handled problem/incident management, release/deployment support, and production governance. I resolved end-to-end issues for 10+ global airline accounts with 100% KPI adherence, delivering 24/7 technical support and reducing turnaround time for critical incidents.

I also focus on people and outcomes—improving customer satisfaction, reducing escalations, and acting as a primary liaison for faster closure cycles year-over-year. Through coaching, mentoring, and second-level technical guidance, I improved team productivity growth by 15–20% and used multi-system proficiency across 15+ tools, APIs, and systems to reduce system downtime by 10–15%.

Experience

Work history, roles, and key accomplishments

Senior Technical Product Specialist

Sabre Travel Technologies

Apr 2022 - Mar 2026 (3 years 11 months)

Provided front-line technical product support, resolving end-to-end issues for 10+ global airline accounts with 100% KPI adherence while supporting 24/7 operations. Improved reliability by reducing system downtime and enhancing resolution quality for premium airline clients.

Technical Support Incident Response Requirement gathering Product Management Jira Jenkins Codeshare Operations Interline Agreements Management Kibana

Contributor Product Specialist

Sabre Travel Technologies

Apr 2018 - Mar 2022 (3 years 11 months)

Translated business requirements into technical solutions to improve operational readiness, monitoring, and production governance across airline systems. Supported issue resolution and escalation management, contributing to measurable improvements in adoption and user experience.

Business Analysis Technical Solutioning Incident Response Project Management Escalation Management Salesforce Postman Qlik Sense

Product Specialist

Sabre Travel Technologies

Oct 2017 - Mar 2018 (5 months)

Performed technical support and issue resolution across reservations, ticketing, and related airline operations, ensuring timely resolution for critical incidents. Helped improve system performance through scalable support processes and operational readiness.

Technical Support Operational Readiness Reservation Support Ticketing Support Incident Response ACS Operations Codeshare Operations IT Monitoring

Product Analyst

Sabre Travel Technologies

Sep 2015 - Sep 2017 (2 years)

Gathered requirements and documented technical details to support technical support operations, monitoring, and production governance. Coordinated with stakeholders to manage risks and deliver consistent operational support for airline accounts.

Business Analysis Requirement gathering Technical Documentation Monitoring Risk Management Stakeholder Engagement Incident Management Ticketing Systems Interline Procedures Customer Relationship Management

Customer Relations & Admin Executive

Argus Cosmetics Limited

Dec 2014 - Aug 2015 (8 months)

Managed customer engagement by presenting product features and service options, coordinating travel arrangements with airlines, hotels, and vendors. Oversaw daily operations including visa processing, meeting and travel scheduling, and maintaining payment and courier records.

Customer Relationship Management Travel Coordination Visa Processing Vendor coordination Scheduling Record keeping Customer Support Administrative Operations Payment Tracking

Customer Service Clerk

British Airways

Oct 2011 - Oct 2014 (3 years)

Delivered passenger service from inquiries through boarding and facilitated ticket adjustments during flight disruptions. Implemented security protocols, handled luggage-related issues, and managed stationery procurement to optimize costs.

Passenger Service Customer Support Flight Disruption Handling Security Protocols Baggage Oversight Stationery Procurement Service Operations Complaint Resolution