Radha C V
@radhacv
I lead customer experience, operations, and key accounts across service industries.
IndiaWhat I'm looking for
I've led customer experience, operations, and key accounts across technology, aviation, hospitality, and travel for more than 12 years. At QWY Technology, I improved customer satisfaction by 20% through process enhancements and proactive support.
I manage high-value client portfolios, resolve escalations across support, product, and operations teams, and build scalable vendor workflows. I reduced vendor onboarding time by 30% while supporting service-level compliance, contract negotiation, billing, retention, and upselling.
Earlier, I supervised customer support teams, reservation operations, travel coordination, and airport guest services. I enjoy developing teams, improving SOPs, strengthening stakeholder relationships, and delivering reliable customer experiences.
Experience
Work history, roles, and key accomplishments
Operation Team Lead & Key Account
QWY Technology Ltd.
Nov 2022 - Jul 2026 (3 years 8 months)
Spearheaded customer experience initiatives, improving satisfaction scores by 20% through process enhancements and proactive support. Managed a portfolio of high-value clients, ensuring retention and identifying upselling opportunities that increased revenue.
Customer Support Lead
SARSO Biz.net International Pvt Ltd.
Jan 2018 - Jan 2020 (2 years)
Supervised a team of support executives, delivering consistent service quality across inbound and outbound channels. Developed training modules to enhance team performance and reduce average handling time.
Reservations Supervisor
Queen Palace Hotel
Oct 2015 - Sep 2016 (11 months)
Oversaw reservation operations, managing a team of front desk staff and ensuring seamless guest experiences. Implemented booking system upgrades, improving efficiency and reducing errors.
Ticketing & Travel Coordinator
Al Bandar Travels & Tourism
May 2015 - Sep 2015 (4 months)
Managed corporate travel accounts, ensuring timely and cost-effective ticketing solutions. Streamlined itinerary planning processes, improving client satisfaction.
Senior Customer Service Agent
Air India SATS (BIAL)
Feb 2010 - Jun 2014 (4 years 4 months)
Led ground operations for premium airlines including Singapore Airlines and Etihad Airways. Trained junior staff in check-in, boarding, and customer handling procedures.
Guest Services Team Lead
HMS Host India Pvt Ltd.
Mar 2008 - Jul 2009 (1 year 4 months)
Managed guest service operations across multiple airport outlets. Implemented SOPs to improve service delivery and reduce customer complaints.
Education
Degrees, certifications, and relevant coursework
India Tourism Development Corporation
Diploma, Travel & Hospitality Management
Diploma in Airhostess Travel & Hospitality Management from India Tourism Development Corporation, Bangalore, completed in 2007.
Karnataka Board
High School Diploma, General Studies
High School Diploma from Karnataka Board, Mysore, completed in 2003.
Trade Wings Management Institute
Training, In-flight Service
In-flight Service Training from Trade Wings Management Institute, Mumbai.
Amadeus
Training, CRS Systems
CRS Systems training on Amadeus and Galileo.
Online Course
Course, Project Management
Project Management online course.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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