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Rakhi Sharma

@rakhisharma

Travel technology leader at Sabre who contributed to an Indian airline’s NDC transformation and Offer & Order initiatives.

India

Message

At Sabre, I managed strategic airline partnerships across South Asia and contributed to NDC implementation for an Indian domestic airline. I also worked on Offer & Order initiatives and API-based integration workflows with airline and technology stakeholders.

At Uniphore, I led enterprise partnerships for AI-powered SaaS solutions using LLM, NLP, and NLU technologies. I worked across the technology lifecycle, from requirements alignment and implementation planning through adoption, renewals, and expansion.

At RateGain, I managed enterprise customers across Europe and APAC, supporting revenue management and pricing intelligence through technology-enabled solutions. Earlier, I directed regional operations at Thomas Cook India and managed contact center and business operations across several organizations.

Experience

Work history, roles, and key accomplishments

Account Director – South Asia Airline Partnerships

Sabre

Oct 2023 - Mar 2026 (2 years 5 months)

Led strategic airline partnerships in South Asia, serving as executive relationship owner across airline commercial, revenue management, distribution, and technology stakeholders. Contributed to NDC implementation for an Indian domestic airline and supported Offer & Order initiatives and API-based integration workflows.

NDC Offer and Order API Integration Strategic Account Management Stakeholder Engagement Revenue Growth Strategy Contract Negotiation Business Planning Salesforce Tableau Excel

Director – Channel Alliances & Enterprise Partnerships

Uniphore Software Solutions Inc.

Nov 2020 - Dec 2023 (3 years 1 month)

Led strategic alliances and enterprise customer engagement for AI-powered SaaS solutions utilizing LLM, NLP, and NLU technologies. Managed the enterprise technology lifecycle across solution consulting, requirements alignment, implementation planning, commercial engagement, adoption, renewals, and expansion.

AI LLM NLP NLU SaaS Strategic Alliances Enterprise Partnerships Solution Consulting Commercial Engagement Customer Success Partner Enablement BFSI Healthcare Retail Travel

Associate Vice President – Client Success (Europe & APAC)

RateGain Travel Technologies

Jan 2018 - Dec 2020 (2 years 11 months)

Managed strategic enterprise customers across Europe and APAC, including hotels, airlines, OTAs, cruise lines, and accommodation providers. Worked with senior commercial and revenue stakeholders to optimize revenue management strategies, pricing intelligence, and business performance through technology-enabled solutions.

Revenue Management Pricing Intelligence Hospitality Technology Strategic Account Planning Executive relationship management Contract Renewal Customer Lifecycle Management Business Analytics Customer Health

Regional Head – North & East India

Thomas Cook India Limited

Nov 2015 - Sep 2018 (2 years 10 months)

Directed end-to-end regional operations across 11 branches and 35 franchise locations, leading 150+ professionals across business and service operations. Managed regional P&L, business planning, financial governance, resource allocation, compliance, and performance management.

Regional Operations Management P&L management Business Planning Financial Governance Resource Allocation Compliance Performance Management Stakeholder Management Government Relations Cross functional Leadership

Contact Center & Operations Leadership

HCL Technologies

Jan 2001 - Dec 2015 (14 years 11 months)

Managed large-scale contact center and business operations supporting global clients across telecommunications, financial services, technical support, travel, and customer service domains, leading operational teams of 400+ customer service professionals.