Syed Ali JoharSJ
Open to opportunities

Syed Ali Johar

@syedalijohar

Dedicated Chat Support Representative with a focus on customer satisfaction.

Pakistan

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and customer-focused Chat Support Representative with over 2 years of experience in delivering exceptional service in fast-paced environments. My expertise lies in resolving customer inquiries, managing live chat interactions, and providing timely solutions to enhance customer satisfaction. I am proficient in using CRM tools and have a strong background in data entry and virtual collaboration platforms.

Throughout my career, I have consistently achieved high customer satisfaction ratings by delivering prompt and empathetic solutions. At Mindbridge, I provided exceptional live chat support, addressing inquiries related to food orders and collaborating with cross-functional teams to resolve complex issues. My previous experience as a Data Entry Clerk at Flour and General Mills allowed me to develop strong analytical skills and improve data management efficiency.

I am committed to maintaining high service quality and fostering positive client relationships. My strong communication skills, adaptability, and problem-solving abilities enable me to thrive in remote work settings, ensuring that I meet and exceed customer expectations.

Experience

Work history, roles, and key accomplishments

FM

Data Entry Clerk

Flour and General Mills

Jan 2019 - Dec 2020 (1 year 11 months)

Accurately recorded and maintained sales and production stock data, ensuring 100% accuracy. Utilized spreadsheet software to improve efficiency in data recording processes and generated reports to support decision-making.

SP

Quality Checker

Service Shoes Factory Pvt.

Jul 2016 - Jul 2018 (2 years)

Monitored and evaluated product quality to ensure compliance with company standards. Identified recurring issues and collaborated with teams to develop solutions, preparing reports on quality metrics for management.

Education

Degrees, certifications, and relevant coursework

Allama Iqbal Open University logoAU

Allama Iqbal Open University

Bachelor of Arts, Arts

2015 - 2017

Developed strong analytical and communication skills through coursework. Engaged in art-related projects, enhancing creativity and practical experience.

TE

TEVTA

Diploma of Associate Engineering, Electronics

2010 - 2013

Gained technical knowledge and hands-on experience in electronics.

GG

Govt. Muslim High School, Gujrat

Matriculation, Science

2009 - 2010

Grade: 3.19

Demonstrated strong academic performance and leadership in school projects.

Tech stack

Software and tools used professionally

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Syed Ali Johar - Live Chat Support Representative - Mindbridge | Himalayas