Syed Ali Johar
@syedalijohar
Dedicated Chat Support Representative with a focus on customer satisfaction.
What I'm looking for
I am a dedicated and customer-focused Chat Support Representative with over 2 years of experience in delivering exceptional service in fast-paced environments. My expertise lies in resolving customer inquiries, managing live chat interactions, and providing timely solutions to enhance customer satisfaction. I am proficient in using CRM tools and have a strong background in data entry and virtual collaboration platforms.
Throughout my career, I have consistently achieved high customer satisfaction ratings by delivering prompt and empathetic solutions. At Mindbridge, I provided exceptional live chat support, addressing inquiries related to food orders and collaborating with cross-functional teams to resolve complex issues. My previous experience as a Data Entry Clerk at Flour and General Mills allowed me to develop strong analytical skills and improve data management efficiency.
I am committed to maintaining high service quality and fostering positive client relationships. My strong communication skills, adaptability, and problem-solving abilities enable me to thrive in remote work settings, ensuring that I meet and exceed customer expectations.
Experience
Work history, roles, and key accomplishments
Live Chat Support Representative
Mindbridge
Nov 2022 - Nov 2024 (2 years)
Provided exceptional live chat support to customers, addressing inquiries and resolving issues related to food orders. Utilized CRM software to log customer interactions and achieved a high customer satisfaction rating by delivering prompt solutions.
Data Entry Clerk
Flour and General Mills
Jan 2019 - Dec 2020 (1 year 11 months)
Accurately recorded and maintained sales and production stock data, ensuring 100% accuracy. Utilized spreadsheet software to improve efficiency in data recording processes and generated reports to support decision-making.
Quality Checker
Service Shoes Factory Pvt.
Jul 2016 - Jul 2018 (2 years)
Monitored and evaluated product quality to ensure compliance with company standards. Identified recurring issues and collaborated with teams to develop solutions, preparing reports on quality metrics for management.
Education
Degrees, certifications, and relevant coursework
Allama Iqbal Open University
Bachelor of Arts, Arts
2015 - 2017
Developed strong analytical and communication skills through coursework. Engaged in art-related projects, enhancing creativity and practical experience.
TEVTA
Diploma of Associate Engineering, Electronics
2010 - 2013
Gained technical knowledge and hands-on experience in electronics.
Govt. Muslim High School, Gujrat
Matriculation, Science
2009 - 2010
Grade: 3.19
Demonstrated strong academic performance and leadership in school projects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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