Areej Fatima
@areejfatima4
I handle customer queries, complaints, order tracking, and support across chat and email.
PakistanWhat I'm looking for
I've built hands-on customer support experience through a self-training project, handling customer queries on WhatsApp, Facebook Messenger, and email.
I resolve complaints related to orders, delivery, and product information while maintaining polite, professional communication in Urdu and English. I also use MS Excel for order tracking and data entry.
I'm a fast learner with strong typing speed and practical knowledge of MS Office, Google tools, Canva, and social media management. I'm looking for a remote opportunity where I can provide reliable customer support.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Self-Training Project
Jan 2024 - Present (2 years 8 months)
Handled customer queries on WhatsApp, Facebook Messenger, and Email, resolving complaints regarding orders, delivery, and product information. Maintained professional communication and used MS Excel for order tracking and data entry.
Education
Degrees, certifications, and relevant coursework
Government College Peshawar
Intermediate, Arts
Completed intermediate studies in Arts at Government College Peshawar.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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