Open to opportunities

Mutinta Shipota

@mutintashipota

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Customer-focused banking specialist driving premium account growth and compliance.

Zambia

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What I'm looking for

I seek senior relationship or prestige banking roles managing high-value accounts, exceeding sales targets, and ensuring compliance within a customer-centric, growth-oriented team that values measurable results and career progression.

I am a customer-oriented banking professional with 11+ years of progressive experience in retail and relationship banking, known for building and retaining key accounts and delivering measurable sales performance. At Absa Bank Zambia I steered prestige banking in Ndola, managed high-end accounts, and consistently overachieved sales quotas, earning national recognition and a full bursary.

I have acquired and maintained 50+ premium corporate accounts that generated ZMW 10M+ in portfolio growth, grew the Ndola prestige customer base by 45%, and maintained 100% compliance that resulted in Green Audit status for three consecutive years. I combine strong sales and relationship skills with rigorous KYC/AML and operational discipline to deliver rapid service resolution and sustained client retention.

Experience

Work history, roles, and key accomplishments

Prestige Banker

Absa Bank Zambia PLC

Jan 2013 - Jan 2022 (9 years)

Managed 50+ high-value corporate and prestige accounts (e.g., Dangote, Pick n Pay), driving ZMW 10M+ portfolio growth and increasing sales conversion by 60%, while ranking among the top 10 prestige bankers. Maintained 99.8% application accuracy and 95% query closure within 48 hours, achieving 100% SLA compliance.

Relationship Management Key Account Management Cross Selling KYC SLA Management Portfolio Growth

Retail Support Officer

Barclays Bank Zambia Ltd

Aug 2008 - Dec 2012 (4 years 4 months)

Processed 5,000+ transactions error-free and supervised confidential documentation to maintain regulator and audit readiness with 100% compliance. Generated 40+ qualified sales leads per quarter and resolved 90% of daily client queries within 24 hours, improving customer satisfaction.

Document Control Customer Service KYC Compliance Process Improvement