Felix Chilapa

Manage branch operations, ensure compliance, allocate resources, and analyze performance. Develop branch staff to enhance overall team capabilities.

Developed and executed sales strategies leading to 15% revenue growth and acquired over 200 new clients, exceeding targets by 10%. Ensured 100% audit compliance and led teams to achieve 120% of sales targets.

Coordinated and managed 11 branches, achieving 98% compliance across all branches. Contributed to a 12% reduction in operational costs and improved customer satisfaction.

Successfully managed the operations of the branch, achieving an 83% audit score and exceptional performance ratings. Contributed to various projects, reported on business development, and supervised daily operations.

Led a revenue recovery initiative resulting in a 15% revenue increase within 12 months. Controlled cash holdings within prescribed limits, balancing daily with no discrepancies, and managed ATM and backup vault.

Increased revenue by 15% within a year and maintained accurate cash controls. Achieved 120% performance in 2020 & 2021, leading to a promotion to Branch Operations Officer.

Recovered K37M in revenue by correcting rates and maintained strict cash and asset controls. Expanded professional network and built strong client relationships.

Collected 100% of unpaid charges and successfully cross-sold products. Developed and implemented a winning business development strategy, leading to a promotion due to exceptional performance.

Consistently exceeded sales targets, achieving an average of 4 policies sold per month, surpassing the set target of 3. Identified and capitalized on sales opportunities, delivered compelling product presentations, and submitted detailed sales reports.

Drove sales growth by acquiring new clients and expanding existing accounts. Prepared proposals, managed sales calls, and built strong customer relationships.

Currently pursuing a Master of Business Administration at Academy Europe Open University, enhancing skills in strategic management and leadership. This program focuses on advanced business principles and their practical application.

Completed a Level 7 Diploma in Economics and Management from the London Institute of Business Studies. This diploma provided advanced knowledge in economic principles and management strategies.

Earned a Master of Science in Business Studies from the School of Business and Trade. This program deepened understanding of business operations, market analysis, and strategic planning.

Obtained a Diploma in Operations Management from Alison. This diploma focused on the principles and practices of effective operations management.

Completed a Diploma in Accounting Advanced Controls and Transactions from Alison. This program provided specialized knowledge in advanced accounting practices and transaction management.

Received a Diploma in Business Administration from the Zambia Institute of Business Studies and Industrial Practice, in conjunction with The Copperbelt University. This diploma covered fundamental business administration principles.