TTTibale Faith Tembo
@tibalefaithtembo
Experienced banking professional with a strong customer service background.
ZambiaWhat I'm looking for
I am a dedicated banking professional with over six years of experience in customer service and banking operations. My journey began at Multichoice Zambia, where I honed my skills in managing customer inquiries and resolving issues effectively. I have consistently demonstrated my ability to maintain positive relationships with clients while ensuring that their needs are met promptly.
Throughout my career, I have taken on various roles, including a Digital Ambassador at Barclays Bank Zambia, where I successfully promoted digital banking products and increased customer engagement. Currently, I serve as a Bank Clerk at Zambia National Building Society, where I manage cash transactions, resolve customer complaints, and ensure compliance with banking procedures. My meticulous nature and commitment to exceptional service have allowed me to contribute significantly to the organizations I have worked for.
Experience
Work history, roles, and key accomplishments
Bank Clerk
Zambia National Building Society
Apr 2024 - Present (1 year 1 month)
Processed customer deposits and withdrawals, verified transactions, managed cash register, and resolved customer queries.
Bank Clerk
Investrust Bank Plc
Sep 2022 - Apr 2024 (1 year 7 months)
Ensured compliance with banking procedures, managed customer complaints, and conducted reconciliations for transactions and accounts.
Bank Teller
Investrust Bank Plc
May 2021 - Sep 2022 (1 year 4 months)
Processed cash and cheque transactions, verified transactions, provided customer advice, and maintained accurate transaction records.
Digital Ambassador
Barclays Bank Zambia Plc
Feb 2019 - Aug 2019 (6 months)
Acted as a liaison between the bank and customers, promoting digital products and increasing online banking sign-ups.
Volunteer Administrative Assistant
N/A
Feb 2019 - Apr 2019 (2 months)
Managed phone communications, scheduled appointments, prepared documents, and maintained databases.
Front Counter Customer Service Representative
Multichoice Zambia
Apr 2016 - Dec 2017 (1 year 8 months)
Handled customer payments, provided technical assistance, resolved billing issues, and ensured daily cash reconciliation.
Call Center Customer Service Representative
Multichoice Zambia
Sep 2015 - Apr 2016 (7 months)
Managed inbound and outbound calls, identified customer issues, and provided solutions while maintaining positive relationships. Logged calls and escalated problems as necessary.
Education
Degrees, certifications, and relevant coursework
UZUniversity of Zambia
Bachelor of Arts, Arts
2014 - 2018
Completed a Bachelor of Arts Degree, focusing on various aspects of arts and humanities, which provided a strong foundation for critical thinking and communication skills.
Caritas Convent Secondary School
School Certificate, General Education
2011 - 2013
Achieved a School Certificate, which included a comprehensive curriculum aimed at preparing students for further education or vocational training.
Tech stack
Software and tools used professionally
Availability
Location
ZambiaAuthorized to work in
Job categories
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