Gregory Casterline

Understood and communicated benefit design packages to members. Interpreted plan benefit design, resolved claim, benefit, and enrollment issues while making a connection during the contact.

Performed quality assurance on PNC intake forms for legal lawsuits, verifying information and checking legal criteria. Managed the forwarding of PNC files to appropriate law firms.

Assisted members with Medicare Insurance selections and addressed concerns. Set appointments for members and confirmed provider acceptance of Anthem insurance.

Called doctor's offices to ensure patient treatment adherence and updated patient files. Notified DIRECTV customers of promotions and sold Showtime subscriptions.

Acted as a first responder in critical situations and assisted guests with seating and restroom locations. Monitored building security, wrote logs, and managed access points.

Assisted guests with various needs during events, guiding them to seats and restrooms. Collaborated with NHL officials and local media, controlling access to the press level.

Completed high school education, focusing on general studies. Developed foundational academic skills and prepared for further education or entry into the workforce.