Swagat Gaire

As an Operations Customer Expert I, I resolved 95% of customer issues on the first interaction, enhancing customer satisfaction scores by 20%. I maintained accurate records of customer interactions, contributing to a 15% improvement in support process efficiency, and translated technical concepts into clear explanations, achieving a 98% positive feedback rate.

In my role as Chefe de Cozinha, I introduced 5 new menu items, leading to a 15% increase in customer retention. I oversaw kitchen operations, reducing preparation time by 10% during peak hours, and trained a team of 5 kitchen staff, improving team efficiency by 20%.

As a Sales Engineer, I designed and implemented VoIP solutions for over 100 clients, achieving a 98% client satisfaction rate. I conducted dynamic product demonstrations that increased sales conversion rates by 25% and provided post-sales support, reducing client churn by 15%.

Completed a Bachelor's Degree in Computers Engineering, focusing on the principles of computer science and engineering, software development, and systems design.