Gabriel De Abreu
@gabrieldeabreu
Results-driven professional with expertise in technical management.
PortugalWhat I'm looking for
I am a results-driven professional with over 10 years of experience in technical management, customer support, and service operations. My career has been marked by a proven ability to lead teams, optimize operational processes, and enhance service quality. I have a strong background in automotive diagnostics, call center operations, and customer relations, with a constant focus on improving customer satisfaction.
Currently, I serve as a Subject Matter Expert, where I provide guidance on content review policies and train review teams to enhance accuracy and efficiency. My previous roles have included technical support and call center operations, where I ensured high levels of customer satisfaction through effective troubleshooting and support. I am passionate about leveraging my expertise to drive operational efficiency and enhance customer experience in a challenging new role.
Experience
Work history, roles, and key accomplishments
Technical Support & Call Center Operator
Ibero Asistencia
Jul 2018 - Present (6 years 11 months)
Provide remote technical support and troubleshooting for clients, ensuring high customer satisfaction. Handle calls, assist with inquiries, and collaborate with the technical team to improve service processes.
Subject Matter Expert
Confidential Company
Jan 2023 - Present (2 years 5 months)
Provide subject matter expertise on content review policies, ensuring compliance with platform standards. Train review teams to enhance content moderation accuracy and efficiency, while analyzing trends for policy updates.
General Manager – Service & Installations
Grupo Técnico Skatel
Oct 2007 - Mar 2018 (10 years 5 months)
Managed technical service operations and installations, leading a team of technicians to ensure timely project execution. Implemented strategies to improve workflow efficiency and customer experience.
Education
Degrees, certifications, and relevant coursework
Academia Técnica de Mecánica Automotriz
Master’s in Automotive Engines, Automotive Engineering
2011 - 2013
Specialization in performance enhancement and competition engine preparation.
Centro de Soporte Automotriz
Certification in Automotive Electronic Injection Diagnostics, Automotive Electronics
2012 - 2012
Advanced training in automotive electronics, diagnostics, and scanner-based troubleshooting.
Academia Técnica de Mecánica Automotriz
Technical Automotive Training, Automotive Technology
2011 - 2011
Comprehensive training in mechanical and electrical vehicle systems.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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