GA
Open to opportunities

Gabriel De Abreu

@gabrieldeabreu

Results-driven professional with expertise in technical management.

Portugal

What I'm looking for

I am looking for a role that challenges me and allows me to leverage my expertise in technical support and operations management.

I am a results-driven professional with over 10 years of experience in technical management, customer support, and service operations. My career has been marked by a proven ability to lead teams, optimize operational processes, and enhance service quality. I have a strong background in automotive diagnostics, call center operations, and customer relations, with a constant focus on improving customer satisfaction.

Currently, I serve as a Subject Matter Expert, where I provide guidance on content review policies and train review teams to enhance accuracy and efficiency. My previous roles have included technical support and call center operations, where I ensured high levels of customer satisfaction through effective troubleshooting and support. I am passionate about leveraging my expertise to drive operational efficiency and enhance customer experience in a challenging new role.

Experience

Work history, roles, and key accomplishments

IA
Current

Technical Support & Call Center Operator

Ibero Asistencia

Jul 2018 - Present (6 years 11 months)

Provide remote technical support and troubleshooting for clients, ensuring high customer satisfaction. Handle calls, assist with inquiries, and collaborate with the technical team to improve service processes.

CC
Current

Subject Matter Expert

Confidential Company

Jan 2023 - Present (2 years 5 months)

Provide subject matter expertise on content review policies, ensuring compliance with platform standards. Train review teams to enhance content moderation accuracy and efficiency, while analyzing trends for policy updates.

GS

General Manager – Service & Installations

Grupo Técnico Skatel

Oct 2007 - Mar 2018 (10 years 5 months)

Managed technical service operations and installations, leading a team of technicians to ensure timely project execution. Implemented strategies to improve workflow efficiency and customer experience.

Education

Degrees, certifications, and relevant coursework

AA

Academia Técnica de Mecánica Automotriz

Master’s in Automotive Engines, Automotive Engineering

2011 - 2013

Specialization in performance enhancement and competition engine preparation.

CA

Centro de Soporte Automotriz

Certification in Automotive Electronic Injection Diagnostics, Automotive Electronics

2012 - 2012

Advanced training in automotive electronics, diagnostics, and scanner-based troubleshooting.

AA

Academia Técnica de Mecánica Automotriz

Technical Automotive Training, Automotive Technology

2011 - 2011

Comprehensive training in mechanical and electrical vehicle systems.

Tech stack

Software and tools used professionally

Interested in hiring Gabriel?

You can contact Gabriel and 90k+ other talented remote workers on Himalayas.

Message Gabriel

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Gabriel De Abreu - Technical Support & Call Center Operator - Ibero Asistencia | Himalayas