Sussana Obiagwu
@sussanaobiagwu
Experienced customer service representative with a focus on sales.
What I'm looking for
I am a dedicated Customer Service Representative with over four years of experience in outbound sales and customer engagement. My expertise lies in cold calling, upselling, and cross-selling, where I have consistently driven conversions and enhanced customer satisfaction. I pride myself on my ability to handle objections and build rapport with clients, ensuring that their needs are met with personalized solutions.
In my recent role as a Sales Representative at Liberty Travels, I successfully managed customer inquiries regarding travel packages and processed bookings while addressing any issues that arose. My proactive follow-up with customers has not only ensured satisfaction but also fostered loyalty. Previously, as a Loan Officer at Carbon, I assessed loan applications and provided clients with tailored financial advice, maintaining compliance and accuracy in all transactions.
Experience
Work history, roles, and key accomplishments
Sales Representative (Outbound)
Liberty Travels
Jul 2022 - Mar 2023 (8 months)
As an Outbound Sales Representative at Liberty Travels, I responded to customer inquiries about travel packages and processed bookings. I addressed issues related to bookings and suggested travel deals based on customer preferences. I also followed up with customers to ensure satisfaction and communicated with service providers to confirm bookings.
Loan Officer
Carbon
Feb 2021 - Apr 2022 (1 year 2 months)
In my role as a Loan Officer at Carbon, I assessed loan applications and provided financial advice to clients. I maintained accurate records and ensured compliance with lending policies. I analyzed financial documents and communicated loan terms to customers while compiling performance reports for management.
Education
Degrees, certifications, and relevant coursework
Sussana hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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