Sussana Obiagwu

I am a dedicated Customer Service Representative with over four years of experience in outbound sales and customer engagement. My expertise lies in cold calling, upselling, and cross-selling, where I have consistently driven conversions and enhanced customer satisfaction. I pride myself on my ability to handle objections and build rapport with clients, ensuring that their needs are met with personalized solutions.

In my recent role as a Sales Representative at Liberty Travels, I successfully managed customer inquiries regarding travel packages and processed bookings while addressing any issues that arose. My proactive follow-up with customers has not only ensured satisfaction but also fostered loyalty. Previously, as a Loan Officer at Carbon, I assessed loan applications and provided clients with tailored financial advice, maintaining compliance and accuracy in all transactions.