Open to opportunities

Susie Dicochea

@susiedicochea

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Bilingual medical receptionist and recovery mentor who improves patient flow, documentation, and client support.

United States

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What I'm looking for

I’m looking for a people-first role where I can use my bilingual communication, scheduling, and insurance accuracy to support patients or clients, while also contributing to recovery and customer satisfaction through dependable documentation and follow-through.

I’m a bilingual, customer-focused professional who keeps healthcare and client experiences running smoothly. I handle check-in/check-out, appointment scheduling, insurance verification, phone support, faxes, scanning, and accurate clinical documentation to maintain steady patient flow.

I also bring recovery-focused experience as a Certified Recovery Mentor/Deflection Peer Mentor. I translate for Spanish-speaking clients, document interactions, connect people with community resources for work and housing, and support successful completion of Substance Use Disorder programs through recovery peer support and motivational interviewing.

Across office and customer-facing roles, I’ve built a reputation for strong organization, confidentiality, and dependable follow-through. From office assistant duties like scheduling, records filing, deposits, and invoicing to shift/store support and customer service, I consistently aim to boost business and assure patron satisfaction.

Experience

Work history, roles, and key accomplishments

Recovery Mentor/Deflection Peer

Community Counseling Solutions

Nov 2025 - Jul 2026 (8 months)

Translated for Spanish-speaking clients and helped connect clients to community resources for work, housing, and employment. Documented client interactions, assisted with client sign-ups after incarceration, and collaborated with community partners to support a SUD program.

Spanish Translation Documentation Substance Use Disorder (SUD) Program Support

Sales Floor Supervisor

Burlington Stores

May 2025 - Nov 2025 (6 months)

Supervised sales floor operations including processing merchandise, setting up displays, opening and closing the store, and handling end-of-day cash procedures. Translated for Spanish-speaking customers and ensured store presentation and organization.

Retail Merchandising Cash Vault Counting Night Deposits Spanish Translation Customer Service

Medical Receptionist

Walla Walla Eye Center

Aug 2023 - Nov 2024 (1 year 3 months)

Managed front-desk duties, including translating for non-English-speaking patients, answering phones, and maintaining patient flow. Verified insurance and authorizations, scheduled appointments and procedures, and handled faxing and patient document scanning.

Spanish Translation Answer Phones Fax Patient Flow Management Insurance Verification Authorization Appointment Scheduling Document Scanning Medical Reception

Office Assistant/Receptionist

Monahan, Grove and Tucker-Milton-Freewater

Mar 2022 - Jul 2023 (1 year 4 months)

Provided office and reception support, including issuing customer receipts, returning calls and correspondence, and scheduling and rescheduling clients. Translated for non-English-speaking clients and prepared documents for county recording and archiving.

Receipt Scheduling Spanish Translation

Office Assistant

Mario's Yard Care

Mar 2019 - Dec 2021 (2 years 9 months)

Handled customer communications and administrative tasks, including answering calls and emails, setting appointments, and taking payments by phone. Managed invoicing and collections, reconciled monthly statements, and tracked timecards for payroll accuracy.

Appointment Setting Invoicing