Open to opportunities

Natalie Spencer

@nataliespencer

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I’m a front desk professional skilled in patient scheduling, insurance verification, and calm, detail-focused service.

United States

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What I'm looking for

I’m looking for a role where I can lead front-desk operations with patient scheduling, insurance verification, and HIPPA-compliant record-keeping—bringing a calm, welcoming presence and improving efficiency for a team.

I’m an experienced front desk professional focused on keeping busy settings running smoothly through strong organization and communication. In my current role, I manage patient scheduling to support an optimal appointment flow and reduce wait times, while coordinating insurance verification to streamline operations.

I bring a detail-oriented approach to administrative work, including data entry and working with electronic health record systems for improved data accuracy and accessibility. I also resolve patient inquiries efficiently and maintain strict HIPPA compliance by keeping patient records confidential.

Before moving further into healthcare support, I managed daily operations as a store manager, handling customer service, point-of-sale transactions, and end-to-end inventory operations through accurate ordering and supplier coordination. I’ve also cross-trained employees to improve team agility and performance, and handled customer issues with professionalism and empathy.

Earlier roles built my service foundation through cashiering, sales, and hospitality work, including training new staff, conducting inspections, and maintaining clean, organized environments. I also earned a Bachelor of Science in Communication Sciences and Disorders, strengthening my ability to support people with patience and clarity.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Receptionist

Current

Trillium Creek Dermatology

Feb 2026 - Present (5 months)

Managed patient scheduling, coordinated insurance verification, and handled patient inquiries using electronic health record systems. Maintained HIPAA compliance and supported accurate data entry of patient demographics and insurance information.

Patient Scheduling Insurance Verification Electronic Health Records (EHR)Data Entry HIPAA compliance Customer Service

Manager

Benjamin Moore Wal's Paints

Oct 2024 - Dec 2025 (1 year 2 months)

Managed daily operations to support paint sales and customer service, including processing transactions and maintaining inventory operations. Implemented promotions and resolved customer issues while cross-training employees to improve team performance.

Store Operations Customer Service Transaction Processing Inventory Management Supplier Coordination Time Management Cross Training Issue Resolution

Airbnb Cleaner

Kowal Airbnb

May 2021 - Oct 2024 (3 years 5 months)

Cleaned and organized guest accommodations, performed inspections for maintenance needs, and maintained quality standards. Trained new staff on cleaning techniques and safety procedures while using time management to reduce turnaround time.

Organization Property Inspections Maintenance Identification Cleaning Safety Procedures Time Management Quality Assurance Guest Accommodation Arrangement

Front Desk Receptionist

True Rest Float Spa

Feb 2022 - May 2022 (3 months)

Greeted and assisted clients, managed appointment scheduling with spa management software, and provided service and promotion information. Processed transactions including payments and gift card sales while maintaining cleanliness in the reception and spa areas.

Customer Service Appointment Scheduling Spa Management Transaction Processing Gift Card Sales Service and Promotions Information Reception Area Organization Issue Resolution

Sales Associate

Michaels Craft Store

Sep 2020 - Jan 2022 (1 year 4 months)

Provided customer service by assisting with product selection and project ideas while maintaining inventory displays. Collaborated on promotional events, trained new employees, and processed customer transactions using point-of-sale systems.

Customer Service Product Selection Assistance Promotion POS systems Transaction Processing Merchandising Standards Customer Engagement

Cashier

Heinen's Grocery Store

Aug 2019 - May 2020 (9 months)

Handled cash register transactions with a focus on accuracy and timeliness, and trained new staff on checkout procedures and customer service. Resolved customer inquiries and maintained cleanliness and organization in the checkout area.

Cash Register Customer Service