Stephanie Lyn
@stephanielyn
Compassionate medical office specialist with strong patient-service skills.
United StatesWhat I'm looking for
I am a dedicated medical office and client service professional with five years supporting behavioral health services and prior experience in medical reception and call centers.
At Carolina Psychological Health Services I managed scheduling, intake screenings, referrals, and patient education while maintaining strict HIPAA confidentiality and contributing to patient-satisfaction and outreach efforts.
Earlier roles in medical groups, call centers, and schools developed my skills in multi-line phone systems, records management, billing support, bilingual Spanish communication, and customer service.
I bring strong organization, attention to detail, software competency (including Microsoft Office, CRM tools, electronic medical records), and a calm, patient-focused approach to coordination and front-office operations.
Experience
Work history, roles, and key accomplishments
Client Service Representative
Carolina Psychological Health Services
May 2019 - May 2024 (5 years)
Managed scheduling, referrals, and intake for behavioral health services, reducing no-shows through same-day fills and follow-ups; coordinated external behavioral health referrals and provided patient education on resources and insurance.
ALHandled inbound customer inquiries, researched and resolved issues, processed transactions and upsold services while maintaining call center records and equipment procedures.
Receptionist
Mount Kisco Medical Group
Jul 2012 - Jul 2016 (4 years)
Greeted patients, scheduled appointments, maintained patient records and accounts, handled billing and third-party claims, and managed office inventory to optimize clinic operations and patient satisfaction.
Teaching Assistant
St. Aloysius
Sep 2007 - Jun 2011 (3 years 9 months)
Supported classroom instruction and social development of students, assisted special-needs pupils, prepared instructional materials and maintained student records and classroom displays.
Education
Degrees, certifications, and relevant coursework
Cristo Rey New York High School
High School Diploma or equivalent, Early Childhood (Some college)
Activities and societies: Worked as a teaching assistant; prepared instructional materials and maintained student records.
Completed secondary education with coursework and activities related to early childhood support and classroom assistance.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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