Looking for a job

Isis Wilson

@isiswilson

Administrative support professional at Contra Costa Oncology handling patient check-ins, appointment scheduling, and electronic records.

United States

Message

At Contra Costa Oncology, I provide front desk support by greeting clients, managing check-in and check-out, scheduling appointments, and updating electronic records. I also handle calls and help keep daily office operations organized.

In earlier roles at Allied Universal and JCPenney, I handled high-volume customer interactions, maintained records, and supported store and security operations. At Allied Universal, I trained new hires and performed supervisory duties when the company was short staffed.

Experience

Work history, roles, and key accomplishments

Current

Administrative Support / Medical Assistant

Current

Contra Costa Oncology

Aug 2024 - Present (2 years 2 months)

Provided front desk support, managed check-in/check-out, scheduled appointments, and maintained accurate records. Coordinated communication between clients and staff to ensure smooth service delivery.

Front Desk Operations Customer Service Appointment Scheduling Data Entry Records Management Multi Line Phone Systems Microsoft Office Communication Skills

Security Operations Center (SOC) Operator

Allied Universal

Apr 2019 - Jul 2021 (2 years 3 months)

Managed high-volume calls and multi-line phone systems, trained new hires, and performed supervisory duties. Logged detailed reports and maintained accurate records of daily activities.

Multi Line Phone Systems Data Entry Records Management Training Supervision Problem Solving Communication Skills

Security Guard

Protech Security

Sep 2018 - Apr 2019 (7 months)

Delivered front-facing customer service while managing access control and assisting visitors. Maintained accurate logs and completed detailed reports.

Customer Service Access Control Reporting Problem Solving

Clerk/Cashier (Pharmacy Technician in Training)

CVS Pharmacy

Aug 2017 - Dec 2018 (1 year 4 months)

Managed front desk and register operations, handling high-volume customer interactions daily. Processed pharmacy pick-up orders, managed inventory, and refilled prescriptions.

Cash Handling Customer Service POS systems Inventory Management Pharmacy Operations

Sales Floor Supervisor

JCPenney

Jun 2015 - Aug 2017 (2 years 2 months)

Resolved customer issues, processed orders and returns, trained new hires, and held teams accountable for performance. Planned floor moves and executed visual details.

Customer Service Training Team Leadership Visual Merchandising Inventory Management POS systems

Sales Support Specialist

JCPenney

Sep 2013 - Jun 2015 (1 year 9 months)

Stocked shelves and managed fitting rooms, answered customer questions, and advised on merchandise selection. Used cash register and POS system for sales transactions.

Customer Service POS systems Cash Handling Inventory Management Merchandising