Sushmita Singh
@sushmitasingh2
I handle customer support, service desk operations, quality audits, and SAP billing for enterprise clients.
IndiaWhat I'm looking for
I'm currently supporting Scottish Power billing operations at Tata Consultancy Services, using SAP to process adjustments, account updates, service requests, and customer email enquiries.
I've supported customers and enterprise clients at Concentrix, Capgemini, and Fusion BPO across calls, chats, emails, incident management, user access, quality audits, complaint resolution, and process improvement. My experience includes projects for Maruti Suzuki, Coca-Cola Europacific Partners, Heathrow Airport, Super Daily, and AJIO, with a focus on accuracy, SLA adherence, and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Handle customer billing operations using SAP, resolve customer concerns through email support, and process billing adjustments, account updates, and service requests.
Assisted customers with vehicle-related information and product enquiries, provided support through customer calls, and guided customers on vehicle features, pricing, and dealership information.
Delivered support through calls, chats, and emails, managed incidents, service requests, and user access issues, and worked with internal teams to resolve customer concerns within SLA timelines.
Customer Care Associate & Quality Analyst
Fusion BPO
Feb 2021 - Nov 2021 (9 months)
Conducted quality audits of customer interactions, monitored call and chat quality performance, handled customer complaints, order issues, and service-related concerns, and provided quality feedback and process improvement recommendations.
Education
Degrees, certifications, and relevant coursework
Khudiram Bose Central College
Bachelor of Commerce, Accountancy
Grade: 52%
Graduated with a Bachelor of Commerce (Hons) in Accountancy from Khudiram Bose Central College, University of Calcutta, in 2018.
Central Model School, Barrackpore
12th, Commerce
Grade: 62%
Completed 12th grade in Commerce from Central Model School, Barrackpore, under CBSE in 2015.
NIOS
10th
Grade: 70%
Completed 10th grade through NIOS in 2013.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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