Asita Chakraborty
@asitachakraborty
I improve customer experiences through technical support, escalation management, quality assurance, and CRM-driven service operations.
IndiaWhat I'm looking for
At Tata Consultancy Services, I resolve complex utility billing and service inquiries using SAP CRM, SAP UI5, and SAP ISU while sustaining 90% CSAT, 98% quality adherence, and 100% SLA adherence.
Previously at Wipro, I supported telecom customers across internet, phone, and television services. I’m seeking Senior CX, Quality Analyst, or CX Operations opportunities in BFSI, Telecom, or E-commerce.
Experience
Work history, roles, and key accomplishments
Resolved 30+ complex billing disputes and utility service inquiries daily using SAP CRM, SAP UI5, and SAP ISU, maintaining a consistent 90% CSAT score. Reduced inbound customer complaints by 75% by designing and implementing a structured escalation framework for sensitive and high-priority issues.
Education
Degrees, certifications, and relevant coursework
University of Calcutta
Bachelor of Science, Microbiology, Chemistry & Botany
2014 - 2017
Bachelor of Science degree in Microbiology, Chemistry, and Botany from the University of Calcutta, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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