At Capgemini, I supported UK and US customers for ADT, executing business processes and maintaining service level agreements with high accuracy. I also collaborated with cross-functional teams to improve workflow efficiency and operational productivity.
At Amazon, I provided virtual customer support to North American customers, resolving billing, account, and service inquiries. I maintained strong first-contact resolution and customer satisfaction performance metrics.
At Wipro, I handled voice and non-voice support for Geek Squad/Best Buy customers. I troubleshot technical issues, escalated them when needed, and helped minimize user downtime.
My experience spans customer service, technical support, billing operations, and transactional processes. I also bring a Bachelor of Computer Applications and experience with Salesforce CRM, ticketing tools, and Microsoft Office.
