Results-driven Customer Support and HR Operations Professional with 6+ years of experience in customer service, employee support, complaint resolution, HR shared services, and process operations.Proven expertise in handling international customer interactions, dispute resolution, service request management, and SLA-driven operations.
Ashish Wavhal
@ashishwavhal
I have an MBA in International Business and over 5 years of experience in customer support and HR operations.
What I'm looking for
I am working as a Business Operations Associate in HR Operations at Accenture, where I handle employee queries, escalations, complaints, and service requests while ensuring SLA adherence.
Previously, I worked in customer support, where I developed strong communication, problem-solving, and customer relationship management skills. I am also experienced with tools such as Workday, HRIS, CRM, HelpDesk, and MS Office. I am a people-oriented professional who enjoys solving problems and providing effective solutions
Experience
Work history, roles, and key accomplishments
Results-driven professional with 6+ years of experience in customer service, employee support, complaint resolution, HR shared services, and process operations.
Worked as a Customer Contact Communications Analyst in HR Process for an International BPO-US account.
Senior Customer Support Executive
Citius BPO India Private Limited
Sep 2018 - Sep 2023 (5 years)
Served as a Senior Customer Support Executive, handling customer inquiries and support tasks.
Education
Degrees, certifications, and relevant coursework
Marathwada University
MBA, International Business
2020 - 2022
Grade: A
Activities and societies: NA
I am good in operating a business management
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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