Sushil LullaSL
Open to opportunities

Sushil Lulla

@sushillulla

Technical support specialist with exceptional customer service skills

India

What I'm looking for

Looking for an opportunity that helps me grow in the Tech/Cloud industry which will help me to put my knack for Tech to use.

A Customer Support Technician, excelling in technical support for hardware, software, and SaaS services. Proficient in issue resolution, ticketing systems, and optimizing workstation functionality and security.

Previous roles at Turnpoint Tech and TTEC involved handling customers and dealing with technical tasks related to Cloud, contributing to business development, and retaining customers through personalized recommendations. Committed to ongoing learning, aspiring to advance in the customer service field. Completed 12th grade in business/commerce at Salem English School.

Experience

Work history, roles, and key accomplishments

CauseMatch Fundraising logoCF
Current

Technical Campaign Specialist

CauseMatch Fundraising

Dec 2023 - Dec 2024 (1 year)

Resolved complex technical issues, providing solutions for optimal system performance.

Managed support requests using Zendesk ensuring thorough documentation. Collaborated on escalations to meet Service Level Agreements.

Configured remote hardware and monitored virtual infrastructure across Azure and Microsoft 365 and conducted internal audits for system improvements.

Turnpoint Technology logoTT

Customer Support - Technician

Turnpoint Technology

Oct 2022 - Sep 2023 (11 months)

Resolved complex technical issues, providing solutions for optimal system performance.

Managed support requests using Zendesk ensuring thorough documentation. Collaborated on escalations to meet Service Level Agreements.

Configured remote hardware and monitored virtual infrastructure across Azure and Microsoft 365 and conducted internal audits for system improvements.

TT

Chat Associate

Mar 2021 - Aug 2022 (1 year 5 months)

eBay customer support specialist managing 40+ chat sessions daily.

Expertly resolved diverse customer inquiries through chat/email, developed operational initiatives, and educated customers on policies.

Maintained comprehensive product knowledge, delivered personalized service, and improved interdepartmental communication and customer retention strategies.

AB

Customer Service Representative

Awizom Tech Bytes

Aug 2020 - Feb 2021 (6 months)

Canadian-based international inbound voice process professional, handling 50+ daily customer calls.

Expertly solved customer queries, promoted products, generated sales leads, and built strong field operations relationships.

Demonstrated exceptional customer service by efficiently resolving issues, tracking performance metrics, and maintaining high evaluation scores.

WS

Office Assistant

Wealth Safari

Sep 2019 - Aug 2020 (11 months)

Responsible for client engagement across AMCs, managing company social media and providing administrative support.

Expertly developed correspondence, prepared meeting materials, and facilitated communication via multiple channels.

Demonstrated exceptional skills in client relations, digital communication, and organizational support, contributing strategically to company objectives.

Education

Degrees, certifications, and relevant coursework

Salem English School logoSS

Salem English School

Commerce, Business Education

2018 - 2020

Grade: 65%

Availability

Open to opportunities

Location

India

Authorized to work in

Salary expectations

15k-30k USD

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Sushil Lulla - Technical Campaign Specialist - CauseMatch Fundraising | Himalayas