Looking for an opportunity that helps me grow in the Tech/Cloud industry which will help me to put my knack for Tech to use.
SLOpen to opportunities
Sushil Lulla
@sushillulla
Technical support specialist with exceptional customer service skills
IndiaWhat I'm looking for
A Customer Support Technician, excelling in technical support for hardware, software, and SaaS services. Proficient in issue resolution, ticketing systems, and optimizing workstation functionality and security.
Previous roles at Turnpoint Tech and TTEC involved handling customers and dealing with technical tasks related to Cloud, contributing to business development, and retaining customers through personalized recommendations. Committed to ongoing learning, aspiring to advance in the customer service field. Completed 12th grade in business/commerce at Salem English School.
Experience
Work history, roles, and key accomplishments
CFCurrent
Technical Campaign Specialist
CauseMatch Fundraising
Dec 2023 - Dec 2024 (1 year)
Resolved complex technical issues, providing solutions for optimal system performance.
Managed support requests using Zendesk ensuring thorough documentation. Collaborated on escalations to meet Service Level Agreements.
Configured remote hardware and monitored virtual infrastructure across Azure and Microsoft 365 and conducted internal audits for system improvements.
TTCustomer Support - Technician
Turnpoint Technology
Oct 2022 - Sep 2023 (11 months)
Resolved complex technical issues, providing solutions for optimal system performance.
Managed support requests using Zendesk ensuring thorough documentation. Collaborated on escalations to meet Service Level Agreements.
Configured remote hardware and monitored virtual infrastructure across Azure and Microsoft 365 and conducted internal audits for system improvements.
TT
eBay customer support specialist managing 40+ chat sessions daily.
Expertly resolved diverse customer inquiries through chat/email, developed operational initiatives, and educated customers on policies.
Maintained comprehensive product knowledge, delivered personalized service, and improved interdepartmental communication and customer retention strategies.
AB
Customer Service Representative
Awizom Tech Bytes
Aug 2020 - Feb 2021 (6 months)
Canadian-based international inbound voice process professional, handling 50+ daily customer calls.
Expertly solved customer queries, promoted products, generated sales leads, and built strong field operations relationships.
Demonstrated exceptional customer service by efficiently resolving issues, tracking performance metrics, and maintaining high evaluation scores.
WS
Office Assistant
Wealth Safari
Sep 2019 - Aug 2020 (11 months)
Responsible for client engagement across AMCs, managing company social media and providing administrative support.
Expertly developed correspondence, prepared meeting materials, and facilitated communication via multiple channels.
Demonstrated exceptional skills in client relations, digital communication, and organizational support, contributing strategically to company objectives.
Education
Degrees, certifications, and relevant coursework
SSSalem English School
Commerce, Business Education
2018 - 2020
Grade: 65%
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Salary expectations
15k-30k USD
Social media
Job categories
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