Neharika Jain M S

I am a client-focused technical support professional with over four years of experience delivering high-quality client engagement, customer service, and technical troubleshooting for platform and enterprise products.

At Impress.ai I manage platform-related queries end-to-end, collaborate with Product and Engineering, and use Freshdesk and Confluence to track issues, reduce escalations, and recommend product/process improvements.

Previously, I supported Microsoft customers at Concentrix, resolving complex Microsoft 365 and Azure access issues, handling password/MFA resets, tenant lockouts, and remote troubleshooting while maintaining high service reliability.

I began my client-facing career in admissions advising, where I honed communication, multitasking, and lead-generation skills, consistently achieving quality-assurance targets and earning recognition for performance.