Mayur Wankhade
@mayurwankhade
Empathetic customer support specialist skilled in technical troubleshooting and service delivery.
IndiaWhat I'm looking for
I am an empathetic Customer Success professional with two years of hands-on experience in learner-facing support roles, delivering support across live chat, email, text, and phone. I focus on troubleshooting, building trust, and resolving issues while maintaining SLA compliance.
At TTEC, Dreamport, and Amazon I executed high-volume ticket triage, reduced ticket volume and handle time, and improved customer retention through data-driven insights and cross-functional collaboration. I have practical experience with Zendesk, HubSpot, Salesforce Service Cloud, VPN, Remote Desktop, and basic SQL for technical troubleshooting.
I prioritize attention to detail, process improvement, and a learner-centered mindset, and I am seeking an IT Support Engineer role where I can apply incident management, first-contact resolution, and service desk management skills to drive measurable operational improvements.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
TTEC
Sep 2024 - Jun 2025 (9 months)
Executed triage for 70+ daily inbound inquiries across phone and email, de-escalated customer issues recovering 92% of at-risk learners and reduced ticket volume by 18% through root-cause fixes in the reservation system.
Customer Service Specialist
Dreamport
Mar 2024 - Aug 2024 (5 months)
Provided client services using HubSpot to track interactions, increased customer retention 10% and drove a 15% uplift in learner engagement through personalized outreach and Excel-driven insights.
AMServed as first contact for 100+ complex customer issues daily across chat, email and phone, achieved 95% satisfaction and reduced average handle time by 25% via process improvements and Excel analysis.
Education
Degrees, certifications, and relevant coursework
DUDr. Babasaheb Ambedkar Technological University
Bachelor of Technology, Engineering
2012 - 2016
Completed a Bachelor of Technology program at Dr. Babasaheb Ambedkar Technological University, graduating in 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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