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SC@swagoto365
Technical Sales Specialist | B2B SaaS / AI | Customer Success | Presales
IndiaResults-driven SaaS Sales and B2B specialist with proven success serving SMBs across EU and US markets. I drive client acquisition, contract negotiation, and relationship growth for software and AI solutions helping companies scale effectively with leading-edge products. My skill set spans consultative selling, lead/demand generation, pipeline management, customer outreach and market research, with hands-on expertise in AI-powered platforms in addition to SaaS.
Before pivoting into sales, I accumulated 8 years of IT Support experience in large corporate settings, excelling at troubleshooting, system administration, and customer service. This rich technical background ensures I bridge the gap between technology and business outcomes, providing clients with personalized, strategic solutions along with seamless customer success.
If you seek a results-oriented partner familiar with SaaS, B2B, and AI domains—plus deep IT expertise—let’s connect and drive your next project’s growth.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Upwork
May 2024 - Present (1 year 6 months)
Provided Tier 1 & 2 technical support for Microsoft products including Windows, Office 365, and Active Directory. Troubleshot hardware/software issues, managed user accounts, and performed system upgrades. Supported end-users via remote tools, resolved connectivity and printer issues, and ensured optimal desktop performance.
HCL Technologies
Jan 2022 - May 2024 (2 years 4 months)
Provided ITSM/Application support to US/EU/APAC clients, specializing in Microsoft M365 Administration, Active Directory, and ServiceNow. Managed Citrix VDI, SSO & Multifactor Authentication, and troubleshot MS Outlook, VPN, and network connectivity. Supported various IT infrastructure components and applications.
HUResponded to incoming IT support requests, resolving network, hardware, and software issues for US/EU clients. Performed technical maintenance, software installations, and updates. Ensured efficient resolution of user problems.
UPResolved network, hardware, and software issues for US/EU clients, providing comprehensive IT support. Conducted technical maintenance, software installations, and system updates. Ensured smooth operation of client systems.
Prototyze
Jun 2015 - Jun 2017 (2 years)
Managed and maintained network infrastructure, ensuring optimal performance and security. Performed network troubleshooting, configuration, and upgrades. Supported network-related issues for the organization.
PMPL Broadband
Jan 2011 - Oct 2014 (3 years 9 months)
Provided technical support for broadband services, resolving customer connectivity and service issues. Assisted users with troubleshooting and ensured high levels of customer satisfaction. Maintained service uptime and documented support interactions.
Degrees, certifications, and relevant coursework
MBA/PGDM, Business Management
Completed a Master of Business Administration/Post Graduate Diploma in Management. Focused on developing business acumen and management skills.
Diploma, Business and Management
Obtained a Diploma from the Indian School of Business and Management. Gained foundational knowledge in business and management principles.
Software and tools used professionally
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