SCSwagoto Chatterjee
@swagoto365
Technical Sales Specialist | B2B SaaS / AI | Customer Success | Presales
IndiaWhat I'm looking for
Results-driven SaaS Sales and B2B specialist with proven success serving SMBs across EU and US markets. I drive client acquisition, contract negotiation, and relationship growth for software and AI solutions helping companies scale effectively with leading-edge products. My skill set spans consultative selling, lead/demand generation, pipeline management, customer outreach and market research, with hands-on expertise in AI-powered platforms in addition to SaaS.
Before pivoting into sales, I accumulated 8 years of IT Support experience in large corporate settings, excelling at troubleshooting, system administration, and customer service. This rich technical background ensures I bridge the gap between technology and business outcomes, providing clients with personalized, strategic solutions along with seamless customer success.
If you seek a results-oriented partner familiar with SaaS, B2B, and AI domains—plus deep IT expertise—let’s connect and drive your next project’s growth.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Upwork
May 2024 - Present (1 year 7 months)
Provided Tier 1 & 2 technical support for Microsoft products including Windows, Office 365, and Active Directory. Troubleshot hardware/software issues, managed user accounts, and performed system upgrades. Supported end-users via remote tools, resolved connectivity and printer issues, and ensured optimal desktop performance.
Senior Analyst (Morgan Stanley Project)
HCL Technologies
Jan 2022 - May 2024 (2 years 4 months)
Provided ITSM/Application support to US/EU/APAC clients, specializing in Microsoft M365 Administration, Active Directory, and ServiceNow. Managed Citrix VDI, SSO & Multifactor Authentication, and troubleshot MS Outlook, VPN, and network connectivity. Supported various IT infrastructure components and applications.
HUResponded to incoming IT support requests, resolving network, hardware, and software issues for US/EU clients. Performed technical maintenance, software installations, and updates. Ensured efficient resolution of user problems.
UPResolved network, hardware, and software issues for US/EU clients, providing comprehensive IT support. Conducted technical maintenance, software installations, and system updates. Ensured smooth operation of client systems.
Network Administrator
Prototyze
Jun 2015 - Jun 2017 (2 years)
Managed and maintained network infrastructure, ensuring optimal performance and security. Performed network troubleshooting, configuration, and upgrades. Supported network-related issues for the organization.
Technical Support Engineer
PMPL Broadband
Jan 2011 - Oct 2014 (3 years 9 months)
Provided technical support for broadband services, resolving customer connectivity and service issues. Assisted users with troubleshooting and ensured high levels of customer satisfaction. Maintained service uptime and documented support interactions.
Education
Degrees, certifications, and relevant coursework
Indian School of Business Management & Planning
MBA/PGDM, Business Management
Completed a Master of Business Administration/Post Graduate Diploma in Management. Focused on developing business acumen and management skills.
Indian School of Business and Management
Diploma, Business and Management
Obtained a Diploma from the Indian School of Business and Management. Gained foundational knowledge in business and management principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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