ATAnmol Tikoo
@anmoltikoo
Enthusiastic IT service specialist with exceptional communication skills.
IndiaWhat I'm looking for
I am an enthusiastic and ambitious IT service specialist with a strong background in management and operations. Over the years, I have developed a wide array of transferable skills that enable me to connect with people effectively, understand their needs, and deliver exceptional service in every interaction. My experience spans various roles, including Application/Cloud Support Analyst at Accenture, where I have honed my abilities in service delivery and IT operations.
Throughout my career, I have been recognized for my contributions, receiving multiple awards such as the 'Star Performer' and 'Best People' accolades at Accenture for my productivity and client value creation. My educational background in Computer Science, combined with certifications in Big Data, Cloud Security, and ITIL, has equipped me with the technical knowledge necessary to excel in the IT field. I am passionate about leveraging my skills to drive business retention and enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Application/Cloud Support Analyst
Accenture
Nov 2020 - Present (4 years 8 months)
As an Application/Cloud Support Analyst at Accenture, I provide exceptional IT service support, ensuring timely and professional assistance to clients. My role involves managing cloud applications and delivering legendary service through effective communication and relationship building.
Service Desk Analyst
Microland Limited
Feb 2019 - Nov 2020 (1 year 9 months)
In my role as a Service Desk Analyst at Microland Limited, I was responsible for providing technical support and resolving IT issues for clients. My focus was on delivering high-quality service and ensuring customer satisfaction through effective communication.
IT Support Engineer
PC Solutions
Apr 2017 - Mar 2019 (1 year 11 months)
As an IT Support Engineer at PC Solutions, I provided technical assistance and support to clients, troubleshooting hardware and software issues. My role required strong problem-solving skills and the ability to communicate effectively with users.
Technical Support Consultant
Pine Labs
Dec 2014 - Aug 2016 (1 year 8 months)
In my position as a Technical Support Consultant at Pine Labs, I was responsible for providing support for payment solutions and ensuring the smooth operation of e-PoS systems. My role involved direct interaction with clients to resolve technical issues.
Education
Degrees, certifications, and relevant coursework
K N S Institute of Technology
Bachelor of Engineering, Computer Science
2010 - 2014
Completed a Bachelor of Engineering in Computer Science, focusing on various aspects of computer systems, programming, and software development.
Children's Academy
Higher Secondary Certificate, Science
2009 - 2010
Completed XII grade with a focus on Physics, Chemistry, and Mathematics, preparing for higher education in engineering.
Children's Academy
Secondary School Certificate, Social Sciences
2007 - 2008
Completed X grade with a focus on Social Sciences, laying the foundation for further academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Anmol?
You can contact Anmol and 90k+ other talented remote workers on Himalayas.
Message AnmolFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
