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@susanneschengber
Dedicated customer service professional with equestrian expertise.
My name is Susanne Schengber, and I have a diverse background in customer service and equestrian care. With over a decade of experience in various roles, I have honed my skills in customer support, sales, and animal care, particularly in the equestrian sector. My journey began with internships as a horse caretaker and osteopath, leading to full-time positions that deepened my passion for working with animals.
In addition to my equestrian experience, I have successfully transitioned into customer service roles, including positions at Amazon and Arvato, where I excelled in technical support and sales. My ability to communicate effectively and provide exceptional service has been a cornerstone of my career. Currently, I am self-employed, focusing on social media and my own business, House of Snakes, which allows me to combine my interests in entrepreneurship and digital marketing.
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Work history, roles, and key accomplishments
House of Snakes
Mar 2023 - Present (2 years 8 months)
Established and managed a self-owned business in the social media sector. Developed and executed strategies for online presence and business growth.
Telus International
Nov 2022 - Present (3 years)
Worked part-time as a back office employee, managing chat and WhatsApp communications. Provided support and resolved customer queries through digital channels.
Amazon
May 2020 - Present (5 years 6 months)
Worked remotely as a full-time customer service representative. Handled customer inquiries and resolved issues from a home office environment.
Arvato
Oct 2018 - Present (7 years 1 month)
Served as a full-time customer advisor, focusing on contract-related topics and sales. Managed customer accounts and resolved complex inquiries efficiently.
D+S Technischer Support + Vertrieb
Mar 2018 - Present (7 years 8 months)
Provided full-time customer support and sales services. Assisted clients with technical issues and product inquiries, ensuring high levels of customer satisfaction.
Clamoettchen
Nov 2013 - Present (12 years)
Worked as a part-time assistant in a second-hand shop. Managed inventory, assisted customers, and handled sales transactions.
Grönwohldhof
Aug 2012 - Present (13 years 3 months)
Provided full-time care for horses, including feeding, grooming, and maintaining their living environment. Ensured the well-being and health of numerous horses on a daily basis.
Janne-Friederike Meyer
Jan 2012 - Present (13 years 10 months)
Completed an internship as a tournament groom, supporting the preparation and care of horses during competitions. Developed skills in high-pressure environments and specialized horse handling.
Anne Köhler
Apr 2010 - Present (15 years 7 months)
Participated in a two-week internship focusing on equine osteopathy. Observed and assisted in the treatment of horses, gaining insight into specialized animal health practices.
Pappelhof
Jul 2009 - Present (16 years 4 months)
Gained practical experience in horse care and stable management. Assisted with daily routines and learned about the responsibilities of a horse breeder.
Degrees, certifications, and relevant coursework
Hauptschulabschluss, General Education
Completed primary education at Grundschule Altentreptow from August 2001 to July 2002. Continued secondary education at Regionale Schule mit Grundschule Tützpatz, where a Hauptschulabschluss was obtained.
Vorkurs-Abitur, General Education
Attended Abendgymnasium Wolfgang Koeppen in Greifswald for a pre-Abitur course. This period focused on preparing for the Abitur examination.
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