Leonie Schnell
@leonieschnell
Customer-focused retail and animal-care professional with strong communication skills.
What I'm looking for
Ich bin eine engagierte Einzelhandels- und Kundenservicekraft mit Erfahrung in Verkauf, Telefonberatung und Erstkontakt für Therapieanfragen. Ich habe in Filialen wie Edeka und Woolworth gearbeitet und als Kundenberaterin bei Avedo (Ströer X) telefonischen Support geleistet.
Zusätzlich habe ich ein Freiwilliges Soziales Jahr im Tierheim absolviert und Erfahrung in tierbezogenen Tätigkeiten, Praktika als Tierarzthelferin sowie Erstkontakt- und Setter-Aufgaben für Therapieanfragen gesammelt. Ich bringe praktische Fertigkeiten aus handwerklichen und dienstleistungsorientierten Tätigkeiten mit.
Ich verfüge über Grundkenntnisse in HTML, JavaScript, CSS und Python sowie Standard-EDV-Fähigkeiten und spreche Deutsch und Englisch. Ich arbeite zuverlässig, kundenorientiert und mit Verantwortungsbewusstsein.
Experience
Work history, roles, and key accomplishments
Setter / Erstkontakt
LightOfHope GmbH
Aug 2025 - Jan 2026 (5 months)
Performed initial contact and appointment setting for therapy inquiries, managing client intake processes between Aug and Dec 2025.
Kundenberater/Telefonist
Avedo (Ströer X)
Jun 2024 - Jul 2025 (1 year 1 month)
Worked as a customer service agent handling inbound/outbound calls and client inquiries from Jun 2024 to Jul 2025, maintaining service quality and call handling targets.
Verkäuferin
Woolworth
Oct 2023 - Jun 2024 (8 months)
Served as a sales associate responsible for customer assistance, merchandising and cashier tasks between Oct 2023 and Jun 2024, supporting daily store operations.
Freiwilliges Soziales Jahr
Tierheim
Feb 2023 - Aug 2023 (6 months)
Completed a voluntary social year at an animal shelter providing animal care, intake support, and public-facing assistance from Feb to Aug 2023.
Einzelhandelskauffrau
Edeka
Aug 2021 - Feb 2023 (1 year 6 months)
Worked as a retail sales clerk handling customer service, stocking, and checkout operations from Aug 2021 to Feb 2023, improving store service continuity.
Malerin
Kolping Donauwörth
Sep 2019 - Jul 2020 (10 months)
Worked as a painter performing painting and surface preparation tasks, contributing to facility maintenance and renovation between Sep 2019 and Jul 2020.
Teilnehmerin Berufsbildung
DAA Donauwörth
Jan 2018 - May 2018 (4 months)
Completed a berufsvorbereitende Bildungsmaßnahme focusing on vocational preparation and basic job skills from Jan to May 2018. Prepared for transition into vocational roles.
Friseurin
S-Line by Swetlana
Sep 2017 - Dec 2017 (3 months)
Completed a probationary employment period as a hairdresser, delivering client services and salon support during 2017. Gained client-facing experience and basic salon operations knowledge.
Friseurin (Praktikum)
Haarparadies Silke
Jun 2016 - Jul 2016 (1 month)
Undertook a brief internship providing hairdressing assistance and salon support in Jun-Jul 2016, developing basic salon skills.
Tierarzthelferin (Praktikum)
Dr. Zimmermann
Mar 2016 - Mar 2016 (0 months)
Assisted in a veterinary practice during a short internship in Mar 2016, supporting animal care and basic clinical tasks.
Floristin (Praktikum)
Blumen Ritter
Oct 2015 - Oct 2015 (0 months)
Completed a short internship as a florist assisting with arrangements and shop duties in Oct 2015, gaining basic floral design experience.
Education
Degrees, certifications, and relevant coursework
Mittelschule Deiningen
Mittelschulabschluss, Secondary Education
2012 - 2017
Attended Mittelschule Deiningen from September 2012 to July 2017.
Grundschule Deiningen
Primary School Certificate, Primary Education
2008 - 2012
Attended primary school (Grundschule Deiningen) from September 2008 to August 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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