Sonia Kouni
@soniakouni
Customer service consultant with expertise in client relations and support.
GermanyWhat I'm looking for
As a dedicated customer service consultant, I have honed my skills in managing customer inquiries and ensuring satisfaction through effective communication and problem-solving. My experience at The Car Doc in Aachen has equipped me with the ability to handle service requests efficiently, providing comprehensive support via phone and email. I take pride in my ability to resolve complaints and maintain a high level of customer satisfaction, contributing actively to team goals and service-level agreements.
Prior to my role in Aachen, I worked as a customer advisor in the e-commerce sector in Tunis, where I managed orders and returns while collaborating closely with logistics and sales teams. This experience has strengthened my organizational skills and my ability to navigate complex customer interactions. My educational background in retail management complements my practical experience, allowing me to approach customer service with a well-rounded perspective.
Experience
Work history, roles, and key accomplishments
Beraterin Serviceannahme
The Car Doc.
Dec 2022 - May 2025 (2 years 5 months)
Provided comprehensive customer support via phone and email, managing service orders and addressing technical and commercial inquiries. Expertly advised on products and services, resolved complaints, and maintained customer satisfaction by documenting interactions in CRM systems.
Kundenbetreuerin
Onlinehandel Solutions
Mar 2019 - Dec 2021 (2 years 9 months)
Managed e-commerce orders, returns, and delivery inquiries for the Tunisian market, assisting customers with website navigation and online shop usage. Collaborated closely with logistics and sales departments to ensure swift problem resolution and efficient operations.
Aushilfe Einzelhandel
Mode & Mehr
Aug 2017 - Feb 2019 (1 year 6 months)
Advised customers on product selection and managed cashier operations, ensuring a smooth shopping experience. Handled goods receipt and product presentation, contributing to an organized and appealing retail environment.
Education
Degrees, certifications, and relevant coursework
Vocational School
Kauffrau im Einzelhandel, Retail
Completed vocational training as a retail salesperson. Gained practical experience in various aspects of retail operations.
SMSDI München
No Degree, Languages
Grade: Ohne Abschluss
Participated in intensive language instruction in English and French. Focused on developing proficiency in both spoken and written communication.
Walter-Klingenbeck-Realschule
Mittlere Reife, General Education
Obtained the Mittlere Reife (intermediate secondary school certificate). Completed general education studies.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
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