Katharina Heins

Currently responsible for general office organization, including travel and event planning, and fleet management. Provide support to project managers and handle administrative tasks such as mail, ordering, and accounting assistance.

Managed a team of 20 employees, ensuring efficient merchandise flow and conducting various HR-related discussions. Analyzed KPIs to optimize departmental performance and enhance customer satisfaction.

Provided customer support remotely, handling correspondence via email and phone. Assisted clients and suppliers with inquiries and issue resolution.

Promoted to branch manager in 2019, overseeing staff training, scheduling, and administrative tasks. Managed sales targets and was responsible for overall store performance.

Completed an apprenticeship focused on horse training and stable management. Responsible for organizing daily operations and providing customer care.

Activities and societies: Branch management from 2019, staff leadership, training and education, administrative tasks, personnel deployment planning, sales responsibility

Completed advanced vocational training in retail management, leading to a branch management position from 2019. Responsibilities included staff leadership, training, and administrative tasks.

Activities and societies: Horse training, organization of daily business, customer care

Completed vocational training as a Pferdewirt, focusing on horse training and daily stable operations. Gained experience in customer service within the equestrian field.

Activities and societies: Main subjects: Art, German, English. Minor subjects: Biology, Values & Norms

Completed secondary education with a focus on Art, German, and English as main subjects. Also studied Biology and Values & Norms as minor subjects.