Open to opportunities

Katharina Heins

@katharinaheins

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Experienced office manager with strong leadership and organizational skills.

Germany

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What I'm looking for

I am seeking a role that allows me to leverage my leadership skills in a dynamic environment, fostering team collaboration and driving operational excellence.

As an accomplished office manager with a diverse background in team leadership and customer service, I have honed my skills in various roles across different industries. My journey began with a solid educational foundation, including a Handelsfachwirt qualification, which equipped me with the necessary business acumen to excel in management positions.

Throughout my career, I have successfully led teams, managed complex office operations, and ensured seamless communication between departments. My experience as a Department Manager at H&M allowed me to develop my leadership skills further, where I was responsible for a team of 20 employees and played a key role in driving performance through KPI analysis and customer engagement. Currently, I serve as an Office Manager at VIER GmbH, where I oversee office organization, event planning, and project support, demonstrating my ability to adapt and thrive in dynamic environments.

Experience

Work history, roles, and key accomplishments

Current

Office Managerin

Current

Vier GmbH

Jan 2022 - Present (3 years 8 months)

Currently responsible for general office organization, including travel and event planning, and fleet management. Provide support to project managers and handle administrative tasks such as mail, ordering, and accounting assistance.

Office Administration Travel Management Event Planning Fleet Management Accounting Support Meeting Coordination

Departement Managerin

H&M

Jan 2021 - Present (4 years 8 months)

Managed a team of 20 employees, ensuring efficient merchandise flow and conducting various HR-related discussions. Analyzed KPIs to optimize departmental performance and enhance customer satisfaction.

Team Management HR Management KPI Analysis Customer Service Retail Operations Performance Management

Kundenbetreuung

Hagebau

Jan 2021 - Present (4 years 8 months)

Provided customer support remotely, handling correspondence via email and phone. Assisted clients and suppliers with inquiries and issue resolution.

Customer Support Email Communication Remote Work

Handelsfachwirt

Christ Juweliere und Uhrmacher GmbH

Jan 2017 - Present (8 years 8 months)

Promoted to branch manager in 2019, overseeing staff training, scheduling, and administrative tasks. Managed sales targets and was responsible for overall store performance.

Team Leadership Staff Training Sales Management Retail Operations Customer Relations Inventory Management Performance Analysis

Pferdewirt

Pferdewelt Mailham/Gestüt W.M.

Jan 2014 - Present (11 years 8 months)

Completed an apprenticeship focused on horse training and stable management. Responsible for organizing daily operations and providing customer care.

Horse Training Stable Management Customer Service Animal Care Operations Management

Education

Degrees, certifications, and relevant coursework

CHRIST JUWELIERE UND UHRMACHER GMBH

Handelsfachwirt, Retail Management

2017 - 2021

Activities and societies: Branch management from 2019, staff leadership, training and education, administrative tasks, personnel deployment planning, sales responsibility

Completed advanced vocational training in retail management, leading to a branch management position from 2019. Responsibilities included staff leadership, training, and administrative tasks.

PFERDEWELT MAILHAM/GESTÜT W.M.

Pferdewirt, Equestrian Management

2014 - 2017

Activities and societies: Horse training, organization of daily business, customer care

Completed vocational training as a Pferdewirt, focusing on horse training and daily stable operations. Gained experience in customer service within the equestrian field.