Schirin Oenicke
@schirinoenicke
Customer service representative with experience in sales and support.
What I'm looking for
My name is Schirin Oenicke, and I am a dedicated customer service representative with a strong background in sales and support. I have developed my skills through various roles, including my recent position at Sun-Point Alsdorf as a sales associate. My experience in customer service has equipped me with the ability to effectively communicate and resolve issues, ensuring customer satisfaction.
Throughout my career, I have gained valuable insights while working in different environments, such as call centers and kindergartens. My practical experiences have taught me the importance of empathy and patience in dealing with customers. I am proficient in MS Office, particularly Excel and Word, which aids me in managing customer inquiries efficiently.
Experience
Work history, roles, and key accomplishments
Sales Assistant
Sun-Point Alsdorf
May 2024 - Present (1 year 6 months)
Managed sales transactions and provided product information to customers. Ensured a positive shopping experience and maintained store presentation standards.
Customer Service Representative
Xpron
May 2023 - Present (2 years 6 months)
Delivered remote customer service, handling diverse customer requests and providing solutions. Utilized communication tools to ensure seamless support from a home office environment.
Customer Advisor
Call Center Aachen
Sep 2022 - Present (3 years 2 months)
Provided comprehensive customer support, addressing inquiries and resolving issues via phone. Maintained high levels of customer satisfaction through effective communication.
Intern
Kindergarten Drimborn
Mar 2021 - Present (4 years 8 months)
Participated in a short-term internship, supporting kindergarten operations. Assisted with children's activities and maintained a safe environment.
Intern
Kindergarten Laurensberg
Apr 2016 - Present (9 years 7 months)
Gained initial experience in childcare and educational support. Assisted staff with daily activities and supervised children.
Education
Degrees, certifications, and relevant coursework
Grundschule Am Fischmarkt
Primary Education, General Studies
Completed primary education, focusing on foundational subjects such as reading, writing, and basic mathematics. Developed essential learning skills and social competencies during this period.
Maria-Montessori-Gesamtschule
Secondary Education, General Studies
Attended a comprehensive school, engaging in a broad curriculum across various academic disciplines. Focused on developing critical thinking and interdisciplinary learning skills.
Bischöfliche Marienschule Aachen
High School Diploma, General Studies
Completed advanced secondary education, preparing for higher academic pursuits. Engaged in a rigorous curriculum designed to foster intellectual growth and academic readiness.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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