Ankur Shahi
@ankurshahi
Dedicated and results-driven customer support professional
What I'm looking for
As a seasoned customer support professional with a passion for delivering exceptional service experiences, I have honed my skills in providing timely and effective support to customers across various channels. With a strong commitment to customer satisfaction, I strive to exceed expectations by resolving issues promptly, empathetically, and courteously.
Throughout my career, I have demonstrated expertise in resolving customer inquiries, processing orders, and providing technical support via phone, email, and chat. My proficiency in customer relationship management (CRM) and point of sale systems has enabled me to efficiently manage customer transactions and resolve complaints.
I am a dedicated and results-driven professional with a strong work ethic and a passion for delivering exceptional customer experiences. I am confident in my ability to make a positive impact in any organization and am excited to take on new challenges.
Experience
Work history, roles, and key accomplishments
Marketing Team Leader
S.R.L. Diagnostic
Jan 2022 - Dec 2022 (11 months)
Greeted customers and identified their needs. Provided information about products and services available to customers. Processed customer orders accurately and efficiently. Resolved customer inquiries in a timely manner.
Customer Support Associate
Flipkart
Jan 2020 - Apr 2021 (1 year 3 months)
Provided technical support to customers via phone, email, and chat. Resolved customer inquiries in a timely manner. Investigated and troubleshot customer issues to determine the best course of action.
Customer Support Associate
Amazon
Jan 2019 - Jan 2020 (1 year)
Greeted customers and identified their needs. Provided information about products and services available to customers. Processed customer orders accurately and efficiently. Resolved customer inquiries in a timely manner.
Education
Degrees, certifications, and relevant coursework
Ankur hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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