Anindita Borthakur Das
@aninditaborthakurdas
Adaptable professional with expertise in customer service and e-commerce.
IndiaWhat I'm looking for
I am a highly adaptable and responsible professional with a strong background in customer service, team management, and e-commerce operations. My experience at Amazon Development Centre has honed my ability to provide prompt and efficient service to sellers, ensuring their queries are addressed through various communication channels. I excel in escalating issues appropriately to guarantee timely resolutions, which has significantly contributed to customer satisfaction.
Prior to my role at Amazon, I managed a team at Roopkatha Creations, where I oversaw daily customer care operations and achieved remarkable results, including reducing cancellations and Returns to Origin (RTO) below 5%. My journey in customer engagement began as a Customer Engagement Executive, where I handled presale and postsale queries, ensuring smooth order processing and timely product delivery. I am passionate about fostering professional growth and innovation in my work environment.
Experience
Work history, roles, and key accomplishments
Seller Support Associate
Amazon Development Centre (India) Private Limited
Nov 2020 - Present (4 years 8 months)
Provided prompt and efficient service to Amazon Sellers and Merchants through chat, calls, and emails. Escalated Seller issues appropriately to ensure timely resolution and liaised with other departments to resolve complex issues.
Team Manager Customer Service and Dispatch
Roopkatha Creations Private Limited
Feb 2019 - Jul 2020 (1 year 5 months)
Managed a team of 4 members, overseeing daily customer care operations and ensuring optimum order dispatch and timely product delivery. Successfully reduced cancellations and Returns to Origin (RTO) below 5% and achieved customer retention and upselling of 10 Lakhs a month.
Customer Engagement Executive
Roopkatha Creations Private Limited
Aug 2017 - Feb 2019 (1 year 6 months)
Handled presale and postsale customer queries via email and calls, including Facebook and Instagram inquiries. Coordinated with different departments to ensure smooth order processing and timely product delivery, and addressed customer complaints.
Senior Celebrity Executive
UTSAV FASHIONS PVT LTD
Jun 2014 - Aug 2017 (3 years 2 months)
Handled presale and postsale customer queries through chat and email using Freshdesk (CRM). Coordinated with various departments to ensure smooth processing of orders and timely delivery of products, and managed customer complaints.
Web Consultant
NEVIS BUSINESS SOLUTIONS PRIVATE LTD
Aug 2013 - Jun 2014 (10 months)
Worked as a web consultant for an Australian outbound website selling campaign. This involved engaging with potential clients and promoting web solutions.
Web Consultant
DTI TECHNOLOGIES PVT LTD
Apr 2013 - Aug 2013 (4 months)
Worked as a web consultant for an Australian outbound website selling campaign. This role focused on promoting and selling web-related services to Australian clients.
Senior Associate
WIPRO
May 2009 - Dec 2010 (1 year 7 months)
Worked as a Senior Associate for the HP process, demonstrating strong performance and leadership skills. This role involved handling specific client processes and ensuring operational efficiency.
Education
Degrees, certifications, and relevant coursework
Gauhati University
M.Sc, Botany
Grade: 68.9%
Completed a Master of Science in Botany with a specialization in Advanced Plant Physiology and Biochemistry. Achieved First Division with 68.9%.
B. Barooah College
B.Sc, Botany
Grade: 64.8%
Obtained a Bachelor of Science with a major in Botany. Graduated with First Division and Distinction, achieving 64.8%.
Swadeshy Academy Junior College
H.S.S.L.C, Science
Grade: 61.2%
Completed Higher Secondary School Leaving Certificate in Science. Achieved First Division with 61.2%.
Little Flower School
H.S.L.C
Grade: 65.1%
Completed High School Leaving Certificate. Achieved First Division with 65.1%.
EPITOME
Diploma, Computer Application
Activities and societies: Fundamentals of Computer MS-Word, MS-Excel, MS-PowerPoint Internet Browse and E-Mail Handling
Completed a 3-month Diploma in Computer Application. Gained proficiency in MS-Word, MS-Excel, MS-PowerPoint, Internet Browsing, and E-Mail Handling.
Availability
Location
IndiaAuthorized to work in
Job categories
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