At Concentrix, I diagnose software, account, access, configuration, and setup issues for general consumers. I handle about 40 customer interactions per day and maintain quality scores above 90%.
I support frustrated customers through active listening and structured troubleshooting, helping de-escalate concerns and move issues toward resolution.
At Alorica, I managed high-volume calls, prioritized service responses, and relayed work orders between field teams, supervisors, and customers. I also maintained accurate records of work orders, services, and customer data.
