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@christianweller
Dynamic dispatcher with over 4 years of experience in operations.
I am a dynamic dispatcher with over four years of experience in optimizing operations and enhancing customer satisfaction in fast-paced environments. My proficiency in leveraging advanced software, such as Service Titan, allows me to streamline dispatch processes and manage work orders effectively. I pride myself on my exceptional communication and leadership abilities, ensuring seamless coordination between clients and technicians while maintaining high service standards.
In my current role at AllTech Services, I utilize GPS data to provide real-time updates on vehicle locations and estimated arrival times. I have created efficient routing systems that take into account traffic patterns and times of day, which has significantly improved operational efficiency. My commitment to fostering collaboration and adaptability within teams has enabled us to meet evolving demands and deliver timely solutions that enhance customer satisfaction.
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Work history, roles, and key accomplishments
AllTech Services
Nov 2022 - Present (3 years)
Managed dispatch board, work orders, and invoices using Service Titan. Coordinated seamlessly between customers and HVAC/Plumbing technicians, optimizing routes with real-time GPS data. Investigated and resolved customer dissatisfaction, ensuring high service standards.
Sykes Enterprises
Jul 2020 - Nov 2022 (2 years 4 months)
Assisted Capital One customers with account management, payments, and fraud inquiries, providing detailed transaction breakdowns. Supported Walmart.com customers with order placement, tracking, cancellations, and refunds. Maintained high customer satisfaction by resolving issues and providing accurate information.
Degrees, certifications, and relevant coursework
A.A.S., Business Management
Currently pursuing an Associate of Applied Science in Business Management. This program focuses on developing essential business skills and knowledge.
A.A.S., Cybersecurity
Studied Cybersecurity, gaining knowledge in protecting computer systems and networks from digital threats. The curriculum covered various aspects of cybersecurity principles and practices.
High School Diploma, General Studies
Completed high school education, earning a diploma. The curriculum provided a foundational education across various subjects.
Software and tools used professionally
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