Open to opportunities

Christian Weller

@christianweller

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Dynamic dispatcher with over 4 years of experience in operations.

United States

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth in customer service and operations.

I am a dynamic dispatcher with over four years of experience in optimizing operations and enhancing customer satisfaction in fast-paced environments. My proficiency in leveraging advanced software, such as Service Titan, allows me to streamline dispatch processes and manage work orders effectively. I pride myself on my exceptional communication and leadership abilities, ensuring seamless coordination between clients and technicians while maintaining high service standards.

In my current role at AllTech Services, I utilize GPS data to provide real-time updates on vehicle locations and estimated arrival times. I have created efficient routing systems that take into account traffic patterns and times of day, which has significantly improved operational efficiency. My commitment to fostering collaboration and adaptability within teams has enabled us to meet evolving demands and deliver timely solutions that enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Dispatcher and CSP

Current

AllTech Services

Nov 2022 - Present (2 years 7 months)

Managed dispatch board, work orders, and invoices using Service Titan. Coordinated seamlessly between customers and HVAC/Plumbing technicians, optimizing routes with real-time GPS data. Investigated and resolved customer dissatisfaction, ensuring high service standards.

Zendesk Azuga SAP Customer Service Communication Skills GPS

Customer Service Representative

Sykes Enterprises

Jul 2020 - Nov 2022 (2 years 4 months)

Assisted Capital One customers with account management, payments, and fraud inquiries, providing detailed transaction breakdowns. Supported Walmart.com customers with order placement, tracking, cancellations, and refunds. Maintained high customer satisfaction by resolving issues and providing accurate information.

Customer Service Communication Skills Account Management Payment Processing Data Entry Problem Solving Microsoft Office

Education

Degrees, certifications, and relevant coursework

Northern Virginia Community College

A.A.S., Business Management

Currently pursuing an Associate of Applied Science in Business Management. This program focuses on developing essential business skills and knowledge.

Northern Virginia Community College

A.A.S., Cybersecurity

Studied Cybersecurity, gaining knowledge in protecting computer systems and networks from digital threats. The curriculum covered various aspects of cybersecurity principles and practices.