Open to opportunities

lisa hinton

@lisahinton

I resolve customer concerns across phone, email, chat, and high-volume dispatch operations.

I've supported customers at Spectrum Communications, managing 25+ daily inquiries across phone, email, and chat while maintaining high customer satisfaction.

I resolved billing, product, and service disputes and helped reduce escalation rates by 30% through proactive problem-solving. I documented interactions in CRM systems and worked with cross-functional teams to identify recurring service issues.

At First Student Transportation, I coordinate real-time dispatch communications and monitor student safety protocols across daily transit routes.

I prepare detailed incident reports, serve as a primary contact for parents and staff, and use de-escalation and organized communication to keep high-volume operations running efficiently. I've also trained new hires on service protocols, communication standards, and platform navigation.

Experience

Work history, roles, and key accomplishments

Current

Dispatcher / Transportation Support Coordinator

Current

First Student Transportation

Nov 2024 - Present (1 year 9 months)

Coordinate real-time dispatch communications and monitor student safety protocols across daily transit routes. Prepare formal incident reports and serve as primary contact for parents and staff.

Dispatch Incident Reports Documentation De escalation Customer Service Organization Operational Efficiency

Customer Support Specialist

Spectrum Communications

Nov 2019 - Apr 2023 (3 years 5 months)

Managed 25+ customer inquiries daily through phone, email, and chat while maintaining high customer satisfaction. Resolved billing and service disputes, reducing escalation rates by 30%.