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Surendra sahani

@surendrasahani

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Results-driven Client Operations Manager with expertise in process optimization.

India

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What I'm looking for

I am looking for a role that offers opportunities for growth and challenges in client operations and process optimization.

I am a highly results-driven Client Operations Manager with over 2 years of comprehensive experience in client relationship management, process optimization, and multi-channel customer support. My career has been marked by a proven expertise in streamlining operations and resolving complex technical and operational issues, which has significantly enhanced service delivery and client satisfaction.

In my current role at Fabricatex Engineering Pvt. Ltd., I manage client relationships for solar and electrical infrastructure projects, ensuring high satisfaction and repeat business. I have successfully coordinated end-to-end project execution, streamlined bid submission processes, and acted as a liaison between clients and internal departments to resolve operational issues. My commitment to maintaining high standards of compliance and operational excellence has been pivotal in achieving project success.

Previously, I served as a Process Developer at Genpact India Pvt. Ltd., where I was recognized for my expertise and leadership potential. I handled complex transactions and ensured strict compliance with AML/KYC regulations. My experience in training and onboarding new employees has further enhanced my skills in client service and technical support, making me a valuable asset in any fast-paced environment.

Experience

Work history, roles, and key accomplishments

Current

Client Operations Manager

Current

FABRICATEX ENGINEERING PVT. LTD.

Feb 2025 - Present (5 months)

Managed client relationships for solar and electrical infrastructure projects acquired via government and private tenders, ensuring high satisfaction and repeat business. Coordinated end-to-end project execution by working with engineering and procurement teams to meet technical specs, timelines, and compliance standards. Streamlined bid submission and documentation processes, improving efficiency

Client Relationship Management Project Coordination Process Optimization Compliance Data Analytics Process Improvement Quality Assurance

Process Developer

GENPACT INDIA PVT LTD.

Mar 2024 - Feb 2025 (11 months)

Served as the primary contact for international customers, delivering support via phone, chat, and email. Handled complex transactions, trading activities, and cryptocurrency exchanges while ensuring strict AML/KYC compliance. Recognized for expertise and leadership potential, resulting in promotions to Subject Matter Expert (SME) for training and onboarding, and SME for telecommunications process

Customer Support KYC Process Development Training Onboarding Technical Support Quality Assurance

Representative Operations

CONCENTRIX DAKSH PVT LTD

Jul 2022 - Mar 2024 (1 year 8 months)

Resolved customer inquiries related to shipments, concessions, and deliveries in a fast-paced retail environment. Provided comprehensive technical support, including device troubleshooting, software issue resolution, and warranty assistance. Delivered high-quality ticket resolutions and on-the-floor support while consistently maintaining company performance standards.

Customer Service Technical Support Troubleshooting software issues Training

Education

Degrees, certifications, and relevant coursework

Manipal University

B.Tech, Mechatronics

Studied Mechatronics, gaining knowledge in mechanical engineering, electronics, computer science, and control engineering. Focused on the design and control of automated systems.