Anuraj Rajan
@anurajrajan
Customer Success Manager at Cambium Networks supporting customers with product troubleshooting and license services.
IndiaWhat I'm looking for
At Cambium Networks, I provide customer support for its products and services, troubleshooting issues with installation, configuration, operation, performance, and maintenance. I also use SQL to check customer subscription details and update the CRM when sync issues arise.
I assist customers and distributors with license and warranty activation, extensions, and revocations, and generate RMAs for faulty units. I document interactions and follow up to check customer satisfaction.
At Ugrocol Solutions Pvt. Ltd., I assisted professional traders with trading and foreign-exchange concerns. I also generated quality and CSAT reports and coached new joiners.
Earlier, I supported community operations at Dunzo Digital Pvt. Ltd. and worked as a Project Engineer at Hailstone innovations PVT. LTD, tracking project progress, managing documentation, and supporting quality assurance.
Experience
Work history, roles, and key accomplishments
Provide technical support to customers for Cambium Networks products and services, troubleshoot issues, and document interactions in CRM. Escalate complex issues and follow up to ensure customer satisfaction.
Customer Support Agent
Ugrocol Solutions Pvt. Ltd.
Mar 2021 - Sep 2023 (2 years 6 months)
Assisted corporate and professional traders with trading issues and foreign exchange concerns. Generated quality and CSAT reports, coached new joiners, and contributed to meetings to improve customer service.
Community Operations Specialist
Dunzo Digital Pvt. Ltd.
Aug 2019 - Feb 2021 (1 year 6 months)
Resolved customer concerns, provided excellent service, and built relationships with field operations. Assisted management in creating processes and handled crisis management to maximize satisfaction.
Project Engineer
Hailstone Innovations Pvt. Ltd.
Jan 2017 - Jul 2019 (2 years 6 months)
Monitored project progress, managed documentation, and ensured quality assurance. Oversaw daily operations, inventory management, and supplier negotiations.
Education
Degrees, certifications, and relevant coursework
Vidya Academy of Science and Technology
Bachelor of Engineering, Mechanical Engineering
Completed Bachelor of Engineering in Mechanical Engineering in 2016.
Sree Rama Government Polytechnic College
Diploma, Mechanical Engineering
Completed Diploma in Mechanical Engineering in 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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