Open to opportunities

Muneeb Khan

@muneebkhan6

Message

I improve customer operations through high-volume support, team leadership, and process improvements.

India

Message

What I'm looking for

I'm looking for a customer experience, customer support, or operations role where I can resolve complex issues, improve processes, coordinate cross-functional teams, and deliver high-quality service in a fast-paced environment.

I've supported Amazon Selling Partners through email and phone, resolving 35–40 cases daily across account management, inventory, fulfilment, catalogue listings, reimbursements, and order operations. I document cases accurately, collaborate with technical, compliance, catalogue, and operations teams, and use recurring issues to improve service quality.

At Meezan Al-Way Limited, I led daily customer operations for a team of 18–22 staff, coordinating suppliers, inventory, quality control, reporting, and workflow improvements. Earlier, I coordinated construction projects at First Capital Corp., managing stakeholders, documentation, schedules, resources, inspections, and on-time delivery.

Experience

Work history, roles, and key accomplishments

Team Leader (Customer Operations)

Meezan Al-Way Limited

Jul 2023 - May 2025 (1 year 10 months)

Led day-to-day operational activities while supervising a team of 18-22 staff members, ensuring smooth business operations and consistent service delivery. Coordinated with suppliers, management, and team members to ensure timely product availability and uninterrupted business operations.