EVIN PAULOSE

Manage end-to-end client requirements for premium glass railing projects, coordinating across engineering, infrastructure, and e-commerce to ensure timely delivery and customer satisfaction. Handle key accounts, resolve escalations, improve customer retention, and create sales orders using SAP.

Managed 100+ enterprise and e-commerce accounts, improving customer retention and service delivery through strategic account planning and post-sales support. Coordinated with cross-functional teams to ensure seamless customer experience, and delivered presentations, negotiated contracts, and identified growth opportunities.

Managed procurement operations and vendor negotiations while supporting project coordination activities. Streamlined purchasing processes, monitored supplier performance, and ensured timely material delivery through ongoing vendor and cross-functional collaboration.

Executed engineering projects while managing client communication, technical sales, and post-sales support within timelines, budgets, and quality standards. Led project planning, proposal development, and contract discussions, coordinating resources to deliver customer-centric solutions.

Completed a Bachelor of Engineering (Mechanical) degree at the University of Mumbai from 2015 to 2019.