Surabhi Tewari
@surabhitewari
Customer support agent at Praxis who resolved Air India Prime customer queries and helped passengers with reservations and ticketing issues.
IndiaWhat I'm looking for
At Praxis, I resolved customer queries over calls for Air India Prime customers, helping passengers with reservations, ticketing issues, upgrades, and date changes. I focused on providing first contact resolution.
At Amazon Development Center India Pvt.Ltd., I handled customer queries over calls, including Amazon Pay and UPI issues. I also worked as a SWAT AGENT and SME, and trained new joiners when required.
Experience
Work history, roles, and key accomplishments
Senior Customer Support Agent
Praxis
Jun 2025 - Sep 2025 (3 months)
Resolved customer queries over call for Air India Prime Customers, assisting with reservations, ticketing issues, upgrades, and date changes while ensuring first contact resolution.
Customer Service Associate
Jul 2019 - Jun 2025 (5 years 11 months)
Resolved customer queries over call, assisting with Amazon Pay and UPI issues, and provided first contact resolution. Worked as a SWAT agent handling two OUs at a time, served as an SME, and trained new joiners on process knowledge.
Marketing Executive
Tata Teleservices Ltd.
Feb 2012 - Dec 2012 (10 months)
Made sales calls for broadband, lease lines, apps, and services, and handled customer queries.
Trainee
Air India
Jul 2008 - Nov 2008 (4 months)
Performed pre and post flight work, and issued EBTs and MCOs.
Trainee
Air India City Office
Jan 2008 - Jul 2008 (6 months)
Solved passenger queries, performed reconfirmation, and issued tickets.
Education
Degrees, certifications, and relevant coursework
University of Lucknow
Bachelor of Arts, Arts
Bachelor of Arts degree from the University of Lucknow, completed in 2007.
Uttar Pradesh Board
Intermediate, General
Intermediate qualification from the Uttar Pradesh Board, completed in 2004.
Trade Wings Institute of Management
Diploma, Hotel Management and Customer Relationship Management
Diploma in Hotel Management and Customer Relationship Management from Trade Wings Institute, Lucknow.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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