I'm the primary contact for booking, service, and account requests at American Express Services India, resolving exchanges, cancellations, refunds, schedule changes, and escalations by phone and email.
Previously, I supported British Airways customers at CallBa India, handling booking requests, complaints, itinerary changes, cancellations, and refunds with a focus on first-contact resolution. I also provided phone banking support for UK banking, credit card, and loan accounts at HSBC India and Concentrix Daksh India.
Across more than six years in banking, travel, and voice/email support, I've built a customer-focused approach grounded in active listening, de-escalation, clear communication, accuracy, and SLA and quality compliance.
